Compliance Manager

What is the opportunity?

This is an exciting opportunity to be responsible for ensuring that Collections and Recoveries operate within UK Regulation and Group and Retail UK policies, designed to deliver good customer outcomes whilst also mitigating commercial, conduct and operational risk to the Group. This will include management and providing evidence of adherence to the Training & Competency framework, as well as managing departmental business continuity.

In this role you will:

• Point of expertise within UK Collections & Recoveries to mitigate risk and exposure and to ensure effective resolution of issues
• Ownership, management and development of Training and Competence Scheme across UK Collections & Recoveries
• Management of staff, as required, to provide sufficient oversight of compliance to policy and regulation.
• Drive a culture of Risk Management across the Department, which ensures staff recognize & consider risk at all points of the customer journey.
• Participation and sign-off for strategic and operational projects. To provide knowledge and guidance to ensure successful implementation of projects/changes
• Act as point of contact for internal and external regulatory visits. Manage and facilitate scope of review(s), site access and requirements.

What will make you stand out?

• Demonstrable understanding of UK Collections and Recoveries industry, including a working knowledge of industry legislation/regulation.
• Knowledge of the Group Risk Management Framework, including working within a compliance/risk role for at least 1 year.
• Evidence of delivering results within a demanding environment whilst handling conflicting priorities.
• Ability to identify creative solutions to complex business problems. Along with proven team leadership and people management capabilities.
• Exceptional communication and interpersonal skills. Is comfortable and confident when engaging with peers and management at all levels.
• Keen eye for detail and an investigative and enquiring mind with the ability to produce and analyse information effectively.

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

The UK operating model and business structure is designed to build on our niche strengths and expertise, break down silos, reduce complexity and support the delivery of our strategy across the UK.

The UK Operations business unit is a key enabler of this strategy and is responsible for all personal and business customer/account servicing, debt management, customer relationships (vulnerable customers, bereavements and complaints), operational resilience, IT and information security and supplier management & governance.

Collections and Recoveries is a high profile, collaborative team, within UK Operations, responsible for supporting customers experiencing financial difficulty. Our key focus is to ensure fair outcomes for our customers and maintain strong positive relationships with them whilst balancing the recovery of debt.

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Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

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We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.