Community & Events Professional

Locaton: Studio, London White City

About EE

We're EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we're for everyone, on any network - serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We've been awarded the UK's best network for the last 10 years. It's central to our vision - to be the most personal customer-focused technology company in the UK.

That means earning a place on customers' home screens by offering them more than ever before, whether that's helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids' learning with EE Learn.

We're also part of BT Group, which we're even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We think we've got something special here. We want everyone to feel proud about working at EE - and feel excited about where we're going and what we're going to do. Want to join in?

Why this job matters:

As a Community Professional you will Lead activity to create an inclusive community with our customers, colleagues, and partners. Lifting our stores beyond the four walls reaching out into our communities and uniting all parties behind a shared purpose. You will create opportunities to engage face to face, by telephone, and online, you will be the voice of the store from a public relations perspective. As a Community Professional you will work closely with external partners within your community. You will showcase how the technology EE has to offer can enhance and support your community, reaching out to EE customers and non-customers alike. Bringing to life our calendar of events and creating local plans to pioneer a of practice of community for our stores.

What you'll be doing:

• Create ongoing relationships and valuable networks between us and our customers - These interactions within your community will allow you to form some fundamental relationships to support you with your shared purpose.
• Be a network master, you will have numerous stakeholders, you will need to make new contacts, build fast relationships, and can work in collaboration
• Work alongside our social media teams to showcase your store - managing your stores social presence through Google reviews and other social platforms. .
• Boost customer satisfaction, lifetime value, and referrals - Customers are at the heart of everything we do and
• Collaborating with other teams - You will work in collaboration with your team in store supporting your Store Leader and other departments across our support teams.
• Increase brand awareness -You will be a brand ally; your responsibility will be to bring to life the connect for good plan within your store & your community.
• showcase how the tech at EE can enhance and benefit the wider community.
• Bringing to life our calendar of events, including but not exclusive to Hope United, Skills for Tomorrow
• Create local plans for your store - Listen to what your community is saying and provide solutions to support them using the tools at your disposal
• You will need to work with your Store Leader to ensure support, content, space, and colleagues are available for events.
• Gaining customer insight - using the relationships that you have built to gather insights for your community and local plans to best support your store and your community.
• To track and monitor progress including any return on investment (not just financial) - you will need to track and report your progress on all your projects. You will create reporting that will enable you to showcase and evidence this.
• Utilising our new store format - as a Community Professional you will be based within one of our new studio format stores. These studios have been created to enhance the customer experience.
• Adhering to Compliance - You will need to ensure all stores and organisation policies and processes are adhered to acting with integrity at every level. You will role model the perfect example to both your own internal and external customers and partners.

Skills and experience you'll have under your belt:

Must have:

• Have an understanding of the wider retail, marketing, sponsorship, and communications is beneficial, along with commercial awareness.
• Experience in marketing and social media
• Retail experience
• You will need to be aware of current retail trends, upcoming changes, and to understand the objectives of all stakeholders, seeking out this knowledge to create opportunities.
• Presentation skills - you will be responsible to of delivery of content to people 1-2-1 or groups either in store or in your community.
• Technological Knowledge - you will need a good knowledge of the products and services we provide to enable you to showcase and enhance usage for customers and the community.
• Excellent stakeholder management

Nice to have:

• Qualifications in Marketing or PR
• Business management experience
• Savy with tech

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

At EE, we entertain, educate and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target performance bonus
• Life Assurance
• Pension scheme if you pay in 5% BT will pay in an additional 10%
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 50% discount for friends and family on EE SIM only plans
• World class training and development opportunities
• Volunteering days so you can give back to your local community

EE is an equal opportunities employer. We're working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be - so, if you're selected for an interview, please let us know if there's any adjustments we can make that would be helpful for you.

We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.]]>