Communications Production & Digital Delivery Manager - 12 month FTC
Description
Are you creative, proactive and detail-oriented? We're recruiting a Communications and Digital Delivery Manager to join us on a 12 month fixed term contract to support our People Programmes Change and Communications Lead in producing and delivering a number of colleague communication and engagement activities.
You'll focus on content and video production managing content uploads, monitoring programme communication feedback channels, coordinating and supporting admin around change network events, delivering surveys and polls and supporting colleague roadshows and events. You'll have a strong background in developing content across digital platforms such as MS Teams and Channels, SharePoint, Viva Engage with expertise in video production.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) towards the end of 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
What you'll be doing:
• Upload and manage content across various digital platforms for a large transformation programme.
• Monitor the "Ask a Question" and feedback channels to ensure timely responses and engagement.
• Set up and colleague feedback surveys and polls using Microsoft Forms and Slido.
• Managing FAQs across multiple workstreams along with managing news content and newsletters.
• Coordinate and support delivery of user storytelling across a change network to amplify content.
• Assist with video production and editing, ensuring high-quality content that meets our communication objectives.
• Collaborate with team members to conceptualise and execute video projects that enhance engagement.
• Provide administrative support for the Change Network, including organising regular meetings and tracking follow-up actions.
• Facilitate feedback sessions and maintain support materials and frequently asked questions.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.
We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply.
What you'll bring:
• Proven experience in managing and developing content on digital platforms such as SharePoint, Viva Engage, or similar eCRM platforms.
• Strong preference for individuals with recent experience of utilising next generation engagement techniques to help generate excitement for change.
• Proficiency in video production and editing tools desirable.
• Strong organisational skills with the ability to manage multiple projects and deadlines in a fast-paced programme environment.
• Excellent communication and interpersonal skills to effectively engage with team members and senior stakeholders.
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
• Competitive annual salary of up to £67,000 dependent on experience
• Discretionary company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts
To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to tanzeela.mehjabeen@axa-insurance.co.uk.
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Who we are:
AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.