Commercial SME Digital Development Analyst
About AXA:
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive.
Job overview:
We're looking for a Digital Development Analyst to join us. You'll support delivery of SME and financial lines digital business growth and system change through effective facilitation, communication, error investigation, analysis and advice as well as the control and management of system data files, compliance and governance tasks. You'll interpret business requirements and be the subject matter expert on digital systems and how our products work on them.
Key responsibilities:
• Support maintenance of digital product business rule workbooks, extranet underwriting specs, customer doc specs and other ancillary documents
• Develop personal skill and knowledge across products and business systems to ensure effective communication, liaison and facilitation is achieved
• Design and create supporting training materials and deliver training on digital systems and processes
• Manage the recording, approval and payments processes for all digital system related invoices
Analyse data and report the findings and recommendations, to support investigation and delivery of business changes across Commercial
• Support management of third-party governance through regular review and checks to ensure risks and expenses are controlled
• Manage system files and conduct regular reviews of key data files and processes to ensure data integrity and acceptable UW footprint is maintained
• Contribute to SME and financial lines projects, goals and objectives by sharing expertise, taking responsibility for own actions, meeting targets and deadlines and escalating issues if needed
Work arrangements:
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Your skills & experience:
• Comprehensive product knowledge and experience with Commercial Property, Casualty, Motor Fleet, Financial Lines insurance
• Experience of working with Digital products via Software houses, insurer websites and broker to customer (B2C) websites in an analyst role
• Understanding of Polaris and iMarket
• Collaborative working style with demonstrable experience of engaging with business and IT teams to understand issues and requirements
• Flexibility to adapt and reprioritise quickly during key phases of change batches and /or projects to ensure key deadlines are met
• Strong attention to detail and problem solving
• Ability to use Acturis and MS Office programmes competently
• Continuous improvement mindset
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How to apply:
To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to lauren.standen@axa-insurance.co.uk.
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