Client Partner (Digital)

Job Title:
Client Partner (Digital)

Job Description:

Introduction

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce, and experience, underpinned by modern creativity.

Carat is an important part of our world-class offering - an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

We're hiring for a Client Partner - Digital as part of Carat in London

Purpose of the Role

Kellanova are one of Carat's largest clients, with many leading household brands such as Coco Pops, Cornflakes, Special K, and Pringles. The Carat London hub manages €90m+ of spend across Europe, with centralised strategy and planning and local execution. Kellanova are at the forefront of strategy and digital excellence, and we work closely with them across many channels, including TV/VOD, OOH, Online Video, Paid Social, Custom Partnerships, & Influencer Programs.

This is a key leadership role on the Kellanova account and is responsible for owning the digital strategy and innovation along with the delivery of digital excellence and best practice across both UK and EU.

Key Responsibilities

Managing the Business - Digital leadership across the EU network:

• Manage digital workstreams and coordinate communication streams between client and the wider Carat Kellanova team (including regular status calls/huddles)
• Ensuring consistently high level of digital standards are executed and client scope of work and SLA is being met.
• Consistently thinking what's next and sharing innovative thought leadership with clients to continually position Carat as a trusted partner.
• Alongside the Client Partner & Strategy Lead; lead, manage and deliver upon the Learning Agenda items.
• Across the wider Kellanova team lead the creation and presentation of digital strategy
• Manage the relationship between Digital/Comms/Channels with CP to ensure workflow processes are working efficiently.
• Provide superior client service across all direct client contacts for all digital channels and related topics, including problem resolution to include but not limited to:
• Manage global partner relationships / programs with the support of the Digital Account Director
• Facilitate project management of dentsu products as and when relevant.
• Responsible for delivering outstanding client service working with Digital Account Director (and other Senior Leads across the team) to design and execute an appropriate contact strategy and client service plan for digital projects.
• Monitor and measure performance of delivery across the network through effective management & monitoring of quality of work, client service and profitability of business. Ensure programme of resolution is in place to address any issues.
• In depth understanding of client's business needs and support delivery of client business development plan.
• Proactive involvement with new business in the agency, working collaboratively with all stakeholders across dentsu.

Qualifications + Skills

• 8+ years'+ experience within media, including experience leading a team and managing multiple client stakeholders.
• Comprehensive International digital media knowledge
• Experience working across European markets, particularly Western Europe would be desirable.
• Solid experience with marketing automation software; Adobe, DCM etc.
• Managing teams in a virtual / matrix organisation.

What we offer

• This is a permanent role.
• The teams are based in our London office and operate under flexible working arrangements and are in the office Wednesdays and Thursdays.
• As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

About dentsu

Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Diversity, equity, and inclusion sits at the heart of our Social Impact strategy - our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.

Location:
London

Brand:
Carat

Time Type:
Full time

Contract Type:
Permanent]]>