Client Account Manager

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Webexpenses, headquartered in the United Kingdom, with offices in Australia and North America, is a SaaS company that has grown quickly as a major player in the global online expense management market. Our mission is to enhance business efficiency and effectiveness by eliminating manual processes and elevating our clients' visibility into their company's expenditure.

Join us at an exciting juncture following our acquisition by a private equity firm specialising in tech businesses.

We are looking for a talented account manager who wants to work in an environment that provides learning opportunities to help them grow and develop their career in the SaaS software industry.

In this revenue generating role you will develop and maintain excellent relationships with new and existing clients. Your core priority is to address customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships, resulting in increased levels of business and client retention.

You will do this by:

• Building rapport with clients to proactively maintain and develop relationships.
• Delivering agreed targets for inbound and outbound call performance.
• Promoting products and services to existing clients, identifying opportunities to upsell.
• Using objection handling to explore and resolve cancellations.
• Providing updates and online overviews of additional functionality.

To be considered for this exciting role candidates will:

• Have experience of working in a B2B SaaS environment, sales or customer service focussed.
• Have sales and sales forecasting experience.
• Be inquisitive, quick to learn and well organised.
• Understand the clients' needs and match these to a solution.

In return we offer:

• We want you to succeed, so we will give you a buddy, time to bond with colleagues and plenty of training to get you up to speed.
• Ongoing learning and development including study days.
• A range of benefits including 25 days holiday, an additional day off on your birthday, pension, private medical insurance, group life cover, retail discount scheme and EAP scheme.
• This is a full time, permanent role working a hybrid model between your home location and our office. You must therefore be able to travel to our West Oxfordshire office 50% of the working week.

Webexpenses is an equal opportunities employer, and we encourage applicants from diverse backgrounds to join our team.

Key to this role is an awareness of data privacy and security as you will be dealing with sensitive data in accordance with our security policies.