Claims Specialist - Income Protection Claims

What is the opportunity?

An exciting chance to grow your expertise in claims management within an encouraging and supportive team. Gain experience handling diverse cases, working closely with customers, brokers, and internal teams. A fantastic opportunity to improve your decision-making and relationship-building skills while playing a key role in supporting customers during critical times.

In this role, you will:

• Assess new claims and resolve necessary medical and financial documentation.
• Handle cases efficiently, focusing on timely, accurate resolutions and outstanding customer service.
• Ensure compliance with legal and regulatory standards, while providing top-class customer support.
• Support the Income Protection Claims Manager in handling complex cases and decisions.
• Build and maintain positive relationships with key internal and external partners.

What will make you stand out?

A passion for helping people and securing the right outcomes for customers. An experienced Income Protection Claims Assessor with an understanding of risk claims processes. Your ability to prioritise, stay organised, and work independently or as part of a team shines through in every task. Strong communication skills, attention to detail, and a deep understanding of specified illness claims. Someone who is adaptable, driven by your commitment to deliver the best for our customers.

Essential Qualifications

• CII Diploma in Life and Disability Claims (DLDC) or the CII Diploma in Life and Disability Underwriting (DLDU) or
• QFA Qualification.

More about the team:

The Income Protection Claims Team handles all claims arising from New Ireland's Individual and Group Life Assurance policies. Our specialists manage portfolios for both individual and corporate clients, providing support to assessors on complex cases. We're proud to pay out over €120 million annually to our valued customers.

This is a hybrid role and can be done anywhere in the Republic of Ireland with the primary office location as Dublin. Travel will be required for in person collaboration exact frequency to be agreed with manager.

#li-hybrid #ij-hybrid

Why work with us?

The Bank of Ireland company culture prioritises work life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us, we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - Self
• One Group, one team - Self
• Manage Risk - Self
• Accountable - Self
• Agile - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.