Claims Relationship Manager
Description
Do you have outstanding relationship management skills? Experience in commercial insurance? We're looking for a talented person to join our Claims Relationship team.
You'll work with multiple stakeholders to support winning and retaining profitable business for AXA Commercial. We're the face of claims externally and the link to AXA Commercial from our brokers and customers. You'll seek and distribute insight to shape the AXA claims proposition, contributing to AXA being number one in the insurance market.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you'll be doing:
• Develop and build valued, trusted relationships with internal stakeholders, brokers and key customers via contact plans.
• Manage a broker panel, aligned to the wider AXA Commercial vision.
• Be involved with renewal retention and profitability improvement on large case management clients.
• Articulate and promote AXA's claims proposition and educate stakeholders. Deliver presentations to a variety of audiences.
• Proactively identify and drive pipeline and large case management with Sales and Underwriting colleagues.
• Onboarding and continued governance of broker claims delegated authorities.
• Work with AXA colleagues to effectively onboard new business.
• Seek and provide market and competitor insight to keep us ahead of our competitors.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.
What you'll bring:
• Demonstratable experience in insurance.
• Previous experience in claims, sales, underwriting or with brokers would be beneficial.
• Excellent proven relationship management skills in a corporate environment is essential.
• Proven ability to influence to achieve optimum results and maintain harmonious relationships.
• Risk and insurance market awareness.
• Proactive mindset.
• Effective time management and organisation skills.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
• Competitive annual salary of up to £45,000 dependent on experience
• Annual company & performance-based bonus
• Tool of trade vehicle or cash allowance
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts
To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to jennifer.manuel@axa-uk.co.uk.
Who we are:
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
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