Claims Assessor - Income Protection Claims

What is the opportunity?

We're looking for a Claim Assessor to join our growing Claims team. This role offers an exciting chance to create a real impact, collaborating across multiple internal and external functions. You'll gain valuable experience in claims assessment and customer relations.

In this role, you will:

• Assess new claims, determining appropriate medical and financial documentation.
• Make informed decisions on claims once all evidence has been received.
• Calculate benefits owed to customers and handle ongoing payments.
• Review existing claims to ensure continued eligibility for payments.
• Explore rehabilitation opportunities for customers when appropriate.
• Collaborate with a team of skilled claims assessors to handle and assess new and ongoing Income Protection claims.

What will make you stand out?

A passion for helping people and securing the right outcomes for customers. Someone who is experienced as a Claims Assessor and has an understanding of risk claims processes. Being highly organised and self-motivated, you excel at managing your workload independently, while also thriving in a collaborative team environment. Strong written and verbal communication skills and a keen attention to detail ensure you're always accurate, especially in this medically-based, technical role.

Essential Qualifications

• Experience in a Life Assurance Company, preferably in claims or underwriting
• Diploma in Life and Disability Claims (DLDC), CII Diploma in Life and Disability Underwriting (DLDU), QFA Qualification, or Accredited Product Adviser (Life Assurance)

More about the team:

The Income Protection Claims Team is dedicated to assessing and managing claims for our Individual and Group Life Assurance policies. We take pride in supporting our customers, paying over €120 million annually. Working closely with both individual and corporate customers, the team plays a key role in ensuring customers are protected during challenging times.

This is a hybrid role and can be done anywhere in the Republic of Ireland with the primary office location as Dublin. Travel will be required for in person collaboration exact frequency to be agreed with manager.

#li-hybrid #ij-hybrid

Why work with us?

The Bank of Ireland company culture prioritises work life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us, we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused - Self
• Accountable - Self
• One Group, one team - Self
• Agile - Self
• Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.