Claims Analytics & Insight Manager
Description
Are you passionate about streamlining processes and making a real impact? We're looking for a Process Analyst to join our team on a 6-month fixed-term contract. You'll play a key part in enhancing and maturing our process architecture, supporting strategic initiatives with your expertise. You'll be providing valuable insights through detailed process analysis, mapping current workflows using techniques like SIPOC and BPMN 2.0, and helping shape future process improvements. If you're someone who enjoys working on meaningful projects and thrives in a collaborative environment, we'd love to hear from you!
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you'll be doing:
• Conduct detailed process mapping using various techniques and tools such as SIPOC, VSM, BPMN2, to visualise and analyse current state processes.
• Identify improvement opportunities using data and customer and stakeholder feedback to highlight areas for optimisation, waste reduction and efficiency.
• Implement process improvements by collaborating, designing and testing with intervention teams, tribes and stakeholders.
• Measure and monitor process performance.
• Support a continuous improvement culture and promote and coach the use of problem-solving methodologies e.g. Lean, Six Sigma.
• Embed product principles by assisting tribes in adopting and applying methodologies and product management to their workflows.
• Facilitate cross-functional collaboration with effective communication between tribes and other stakeholders to ensure alignment and understanding.
• Support product discovery by conducting research, feedback and iterating on product development based on data and insights.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.
What you'll bring:
• Proven experience in process mapping and analysis, with proficiency in tools such as ARIS, and a track record of process optimisation.
• Ability to apply Systems Thinking principles to understand and enhance complex processes.
• Demonstrated experience in facilitating workshops, meetings, and collaborative sessions to drive process improvements.
• Excellent analytical skills, with the capability to interpret data, identify root causes, and develop practical, effective solutions.
• Proactive and motivated approach with a commitment to continuous learning.
• Strong sense of accountability, with the ability to take ownership and ensure commitments are met personally and collaboratively.
• Resilience and adaptability to navigate setbacks and challenging situations effectively.
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
• Competitive annual salary of up to £45,000 dependent on experience
• Discretionary company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts
To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to leanne.white@axa-insurance.co.uk.
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Who we are:
At AXA Health, we're passionate about helping our members to put their health first, whether that's individuals and families, small businesses, or huge corporates. From fast access to diagnosis and treatment, to guidance and tools that can help them manage their health every day, not just when there's a problem, our members can be confident we'll guide them, every step of the way.