Change & Engagement Specialist
Change & Engagement Specialist
Transformation Operations
Full time / Fixed Term: 12 months
Hiring range: £60,000- £70,000
Office location: White City, London
Hybrid working - Usually 2 days per week in the London office (with potential occasional travel to our other sites in Leeds & Manchester as required)
Your work matters to millions.
Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution.
When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact's felt in the business, but big enough that your impact reaches millions of people.
Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV.
Your impact sends ripples.
The teamThe Transformation Management Office is responsible for ITV's ongoing transformation, on behalf of the Management Board. We work with teams from all across ITV, driving the delivery of programmes and making sure we're prioritising the people side too.
The roleThe Change & Engagement Specialist will support the shaping and execution of a comprehensive Change plan for one or more of our transformation programmes.
This pivotal role will support the Change Manager for the relevant programme/s, working closely with other Change team members, the Programme Director and key programme roles e.g. Process Owners.
The successful candidate will lead on Change activities such as managing the change champion network, owning key Communications channels and co-ordinating training. They will steer the creation of high-quality, targeted content across various formats, ensuring consistency with ITV's brand identity and tone.
Key responsibilities:
- Develop effective communications, engagement and support materials using a variety of formats (e.g. facilitated sessions, videos), in line with ITV's brand and tone of voice; own the review process with senior stakeholders
- Set up, coordinate and support the facilitation of any in-person or virtual sessions, working with other programme team members
- Own the management of a Change Network, including the preparation and delivery of regular meetings; collaborate with other team members to agree and prepare for the Network's involvement in programme activities e.g. Training Delivery, Testing and Support Model
- Own the measurement of Change readiness and effectiveness (including adoption); implement activity to address any barriers or resistance (e.g. additional Training sessions)
- Track progress against plan, raising and managing risks, issues and dependencies using programme governance
Skills you'll need (minimum criteria)
- Solid experience working in Change roles (which may include Communications and or Training)
- Demonstrable experience in owning Change activity on a transformation programme within a complex organisation
- Experience in developing content in a variety of formats using different tools (including Google Suite)
- Experience in working with innovative tools and being creative with the way technical content is presented
- An ability to manage a delivery plan, including dependencies, and work across multiple initiatives / programmes
- Experience in working closely with and influencing senior stakeholders and programme sponsors
- A proven ability to engage teams at all levels
- High attention to detail
- Excellent written and verbal communication
Other things we're looking for (key criteria)
- Experience in the media industry is desirable
ITV is for everyone.
ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we'll guarantee to take you to the next stage* (minimum criteria above).
We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com.
Find out more about applying with a disability.
* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.
Because those who make an impact deserve to be rewarded for it.
ITV offers some great rewards and benefits including:
- Flexible working with a range of options
- Generous holiday allowance, plus you can buy more
- Annual bonus opportunity
- Competitive pension contribution
- Save as you earn - with an opportunity to buy ITV shares
- Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life