Director, Issuer Outreach

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Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We're the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we're just getting started. We're building diverse and inclusive teams around the world - because that's how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

About the Role:
We are seeking an experienced, dynamic, and results-driven leader to head our Issuing Outreach team within the Payment Performance pillar. Based in our London office, you will play a pivotal role in driving engagement with cross-functional internal and external stakeholders, including product, engineering, risk, commercial, card schemes and issuing banks globally. This role will lead the global Issuer Outreach team to prioritise and on execute team initiatives with current and new issuing banks, ensuring timelines are being met and feedback/results are tracked and shared with the pillar.

Key Responsibilities:

1. Leadership and Strategy:
   • Develop and execute a strategic vision for the Issuing Outreach team in alignment with the broader goals of the Payment Performance pillar.
   • Lead, mentor, and grow a high-performing, globally distributed team.
   • Advise the team on prioritising team initiatives to drive the biggest impact
2. Stakeholder Management and Cross-Functional Collaboration:
   • Collaborate with internal teams (e.g., product, engineering, risk, commercial) to identify and address challenges in payment performance and how the team can support resolution.
   • Align issuing strategies with product development and innovation.
   • Act as a bridge between commercial goals and operational realities, ensuring seamless execution of initiatives.
   • Serve as the primary point of contact with senior leaders to keep them informed on the teams success, risks and opportunities.
3. Performance Optimisation:
   • Analyse payment performance metrics and trends to identify opportunities for improvement.
   • Work with stakeholders to implement tailored solutions for tier 1 merchants and issuing partners.
4. Thought Leadership:
   • Represent Checkout.com at industry events, forums, and meetings with external partners.
   • Stay ahead of industry trends and regulatory changes impacting payment performance and issuing practices.

Qualifications

About You:

We are looking for a strategic and collaborative leader who thrives in a fast-paced, innovative environment. You should be passionate about payments, have deep industry knowledge, and possess the ability to lead a diverse, cross-functional team.

Qualifications and Skills:

• 10+ years proven experience in payments, financial technology, or a related industry, ideally in a leadership or senior management role.
• Outstanding analytical skills and strong business insight, with the ability to break down complex information into clear, concise, and actionable insights.
• Strong understanding of payment performance dynamics, including issuing bank relationships, fraud detection, risk management, payment acceptance/authentication.
• Demonstrated ability to manage and influence internal and external stakeholders effectively.
• Exceptional communication and interpersonal skills, with a proven track record of building and maintaining relationships with senior-level partners.
• Proven ability to build, develop, and scale high-performing teams, fostering collaboration and success.
• Excellent verbal and written communication skills
• Experience working in a global, multicultural environment.

Why Join Us?

• Opportunity to lead a high-impact team at the forefront of the payments industry.
• Be part of a collaborative, innovative, and growth-oriented culture.
• Work with a talented and diverse group of professionals across the globe.
• Competitive compensation, benefits, and opportunities for career development.

Additional Information

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world - and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U
• Our Instagramhttps://www.instagram.com/checkout_com/

Videos To Watch
https://youtu.be/BEwnpHuadSw