Business Process Engineering - Senior Associate

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Job Description

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.

As a Business Analyst at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. Your responsibilities are to deliver end-to-end cutting-edge solutions in the form of cloud-native microservices architecture applications leveraging the latest technologies and the best industry practices. You are expected to be involved in the design and architecture of the solutions while also focusing on the entire SDLC lifecycle stages.

Our Process Design team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them.

Job Summary

• Perform end-to-end design of business processes formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (BPMN/BPA)
• Partner with various internal groups & stakeholders to agree on a plan of action, implementation and tracking to ensure success of project implementations
• Engage stakeholders to constantly drive a productivity agenda to all teams in Operations,
• Co-ordinate project activities across different client service and operations groups, technology teams and cross-functional groups such as compliance and legal
• Monitor status of all projects, mitigate all risks, escalate issues when necessary and manage stakeholder expectations

Job Responsibilities

• Rollout the recommendations if necessary and ensure risks are mitigated
• Create synergies with the other PMO / PD teams and ensure goals are aligned with the overall Business needs such as those of Strategic programs Overall Candidate Profile:
• Strong experience in UK Retail Banking functions preferably in the context of digital banking channels (Onboarding / Payments / Lending / Fraud / Fincrime / Servicing / Treasury)
• Business process management experiences should involve analyzing as-is business processes, mapping process flows, analyzing and recommending improvements to processes and implementing them using various industry standard practices and tools
• Good transformation experience in a variety of implementation environments will be beneficial (process reengineering, greenfield implementations etc)
• Consulting experience in a similar industry from a reputed firm would be a plus

Required qualifications, capabilities and skills

• Independent, proactive and with a delivery mindset
• Sound understanding of fundamentals of business process design and process modelling using BPMN
• Exposure to one or more BPMN-based business process analysis tools (such as Signavio, ARIS, etc.)
• 5+ years of strong experience in one or more retail banking domains (such as retail banking products, payments, customer service, payments, cards, fraud, fincrime etc), preferably Fraud
• Strategic thinker and problem solver; with high attention to detail
• Ability to analyze inefficiencies in business processes and knows how to map detailed workflows; able to draw on diverse project experiences and apply to new situations
• Excellent time management and planning with the ability to coordinate multiple tasks simultaneously. Flexible, adaptable and be a change agent
• Excellent communications skills, written and verbal. Able to build strong partnership with various teams to help deliver results

Preferred qualifications, capabilities and skills

• Exposure to the UK retail banking landscape, products and regulation
• Experience with Jira and Confluence
• Consulting experience with exposure to large scale transformation initiatives within retail banking
• Key deliverables in Year1: delivery of assigned process journeys design and change tickets

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.