Business Development Manager

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Position: Business Development Manager

Contract Type: Permanent/full-time
Location: South West Region
Salary: Competitive salary & benefits package

Why choose DHL eCommerce UK?

Want to work for one of the UK's best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4 th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

About the role:

• To achieve targets set for sales revenue on parcels, Parcels RPC, sales activity, profitability and product mix within the BDM's designated postcode allocation in line with DHL eCommerce UK expectations and performance targets.

The ideal candidate will have:

• To bring on new business to the required KPI's as set by the Company and, working closely with the location's operational management and site principal.
• Ensure such accounts are appropriate and attractive for the Company, in particular, paying close attention to the commission value and bottom line impact to the Company.
• Within your given territory you will sell both parcels, domestic and international and work exclusively in the given sales territory unless instructed by the Regional Sales Manager.
• Maintain a thorough knowledge of all DHL Parcel products and services and remain abreast of all new product developments.
• Ensure up to date knowledge of the parcels market and it's regulations are maintained.
• Ensure all activities, customer records and pipeline management is duly and faithfully recorded on the company CRM system (Salesforce) is to be updated daily and all such information relating to your activity, leads and prospects are to be maintained at an up to date level at all times.
• Ensure weekly activity is in line with the activity targets as outlined in Salesforce.
• Accurate revenue tracking and information must be taken from Salesforce, OPSYS, MI and other company programs
• Carry out scheduled visits to decision makers in prospect companies. Use company collateral, Sales training skills and personal knowledge and experience to close business.
• Develop written action plans to address any shortfalls, with specific timescales. Monitor progress against target each week by checking consignment volumes sent on OPSYS and revenue attained by checking OPSYS pricing.
• Attend quarterly Client team sales meetings and other similar meetings as may be dictated by the needs of the business.
• Attend as required monthly review meetings and present on activity, prospects, results and profitability for your sales territory.
• Ensure that all account opening procedures are adhered to and (by the month-end cut off date) that there are no invoice failures. Ensure all paperwork and administration is correct and sent to relevant department in a timely and correct manner. Complete the company profile for parcels and packets in accordance with laid down procedure and within the correct timescales to allow accounts to trade as soon as possible.
• To maintain a liaison with operational management, Key Account Managers and Regional Customer care / Managed Care departments with regard to customer service issues.
• Ensure that all sales targets are met or exceeded. Ensure accounts are handed over to the Key Account Manager or Sales Admin Officer responsible for ongoing management of the accounts. Ensure all queries are dealt with and there are no commercial or operational items unresolved at hand-over to ensure a "clean" start for the FAM.
• To collate competitor information and intelligence both local and national and pass the details through to the Regional Sales Manager on an as required basis.

The ideal candidate will have:

• Minimum 5 years of relevant experience in Sales functions, or with leadership responsibility.
• Experience using sales tracking or customer relationship management (CRM) software.
• Prospecting and lead generation and nurturing experience.
• Sales planning and organisational skills.

What about career development?

We take every employee's career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone's voice is heard, so you can shape your future career path at DHL eCommerce UK.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We're committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.