Business Analyst
About AXA:
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job overview:
We're seeking a Business Analyst to support the development and analysis of requirements within our contact centre tribe. Working independently with wider stakeholders, you'll ensure requirements are accurately captured, validated and managed throughout the project lifecycle. You'll play a vital role in facilitating workshops, managing scope changes and supporting testing to ensure smooth project execution and maintain platform integrity within a regulated environment that values governance and compliance.
Key responsibilities:
• Take ownership of gathering and validating business requirements, resolving conflicts and managing changes smoothly.
• Work closely with stakeholders to ensure requirements are well understood, with clear implications agreed upon.
• Lead workshops to collect and prioritise requirements, making sure all discussions and decisions are documented.
• Help validate requirements by analysing data and presenting insights that support informed decision-making.
• Act as a main point of contact for stakeholders, answering questions and providing access to relevant information.
• Map processes, identify gaps and evaluate how proposed changes might impact existing systems.
• Support testing activities to make sure the delivered solutions meet business needs and keep platform integrity intact.
• Collaborate with teams to embed solutions through clear communication and training, always considering customer outcomes like TCF.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.
Your skills & experience:
• Experience working as an analyst, with a good understanding of financial services and relevant regulations.
• Able to explain and apply Agile practices within projects, with hands-on experience using Agile techniques.
• Strong analytical and data skills, with experience supporting validation and decision-making activities.
• Skilled at facilitating workshops, collaborating effectively and engaging stakeholders across different teams and locations.
• Knowledge of the SDLC, especially in the early stages of project delivery.
• Able to think logically, present ideas clearly and solve problems efficiently.
• Customer-focused mindset, with the confidence to influence decisions at all levels of the organisation.
• Capable of working independently, meeting deadlines and maintaining high-quality standards.
• Proficient in MS Office tools such as Excel, PowerPoint, Word and Visio.
How to apply:
To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to lauren.cooper@axa-uk.co.uk.
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
#LI-Hybrid