Assistant Reception Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Are you passionate about hospitality and delivering magic guest service?

This is something that all employees at Park Regis Birmingham have in common.

We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.

Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.

We now have an exciting opportunity for an Assistant Reception Manager to join our Front Office Department.

As a Assistant Reception Manager you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are.To be welcoming and approachable to all guests visiting the hotel.

• To retrieve guests information from the Park Regis Hotel data base and to enter and update information as appropriate for each guest.
• To make guest reservations and book correctly onto the hotel booking system. Ensure updates on bookings are managed in a timely manner to ensure a service and occupancy is not compromised.
• Know and conduct Standard Operating Procedures for the day and night shift and to be conversant with all areas of Front Office Procedures.
• To strictly follow the Park Regis Hotel, Brand Standard policy and Laws in terms of Data Protection and Personal Identifiable Information and ensure the front office team (including Nights) is aware and trained in this area.
• Ensure accurate control measures are implemented and communicated to staff for cash handling, till and banking and ensure this is adhered to by all members of staff at all time.
• To manage the daily running of the department by providing supervisor support such as voiding transactions, amending transactions and managing customer and staff complaints.
• To assist in achieving targets that have been set for the department, such as room revenue and upselling and monitor performance. This includes individual's member's targets.
• To create and maintain good working relationships with colleagues in the Reception team and other departments throughout the hotel.
• When possible, support the team in times of staff shortages and to cover absences
• Assist in Carrying out 4 week and 26 week reviews on all employees under your direction.
• To ensure that appraisals are conducted, in your responsibility, on an annual basis.
• As a Assistant Manager you will also be rostered for Duty Manager where you will perform Duty Manager duties and have ownership of Duty Manager responsibilities.

We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!

We Evolve - You Evolve - We Grow Together If the position of Assistant Reception Manager is the opportunity that you are looking for please apply with your CV.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.