Assistant Food & Beverage Manager

Food & Beverage Assistant Manager

Location: Johnnie Walker Princes Street

Full time, permanent

Closing date: September 20, 2024

About the Team

Johnnie Walker Princes Street in central Edinburgh brings to life thestory of the brand and its makers, creating a unique experience for visitors from all over the world. Personal whisky adventures await - our guests explore flavours from across Scotland and sensory expressions from around the globe to discover their perfect serve, whether a whisky dram loyalist, innovative cocktail enthusiast, or an aficionado of alcohol-free quencher. We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Johnnie Walker Princes Street. That begins and ends with the remarkable people who work here, providing the warmest of welcomes and helping us tell the Johnnie Walker story to the world.

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About the Role

The Assistant Food and Beverage Manager will be one of Diageo's hospitality expert, and will support the Food and Beverage Manager with providing strong leadership and direction across all venues. The postholder will be responsible for establishing and maintaining exemplary standards of professional service, responding proactively to identify and take ownership of customer experiences.

The Assistant Food and Beverage Manager will manage the day-to-day operations of the department, ensuring the teams are fully briefed before each shift and assisting with training and staff development as well as continuously improving the team's personal development growth. The Assistant Food and Beverage Manager will contribute towards the development of imaginative menus, profitable pricing structures and processes to cater for diverse market segments, including international visitors and connoisseurs.

The post holder will have a strong insight into market trends and continuously review our products, operational standards and service offerings at JWPS to maximize customer experience and profitability.

Key responsibilities:

• Responsible for establishing and maintaining high standards of professional service and communicating this to the F&B team.
• Complete administration tasks, rostering of the F&B department, stock control & dining reservation management.
• Identify and take ownership of visitors needs and respond proactively to any concerns or feedback.
• Contribute towards creating exceptional menus, purchasing goods, and continuously make necessary improvements to the F&B department.
• Supporting the F&B Manager with the day-to-day operations and the smooth running of the department.
• Anticipate visitor expectations and market trends and continually review business models and portfolio, product and service offerings to maximize customer experience and profitability.
• Supporting the F&B Manager with monitoring and managing the financial performance of the department, and labor budgeting.
• Be an inspirational and professional leader and participate in all aspects of serving and visitor's interaction.
• Raise the profile of JW Princes Street and other brand homes nationally, identifying and leading on national F&B related campaigns, events and awards opportunities.
• Oversee compliance with food safety, health and safety and other legislation. Introduce and embed procedures which will prevent potential risks of non-compliance at an early stage.
• Comply will all alcohol licensing laws across all F&B operations and promoteDiageo's responsible drinking program.
• Report routinely to the F&B manager on key performance indicators including sales results, productivity, margin management and net profit achievement.
• Notify the F&B Manager of all feedback regarding positive or negative guest comments.

Leadership Responsibilities:

• Assisting with training and staff development as well as continuously improving their own personal development growth.
• Delegating responsibilities to the team where necessary as per the business needs and forecasting.
• Assist with the development of a staff training plan and supervise delivery of in house and external training; develop a 'learning culture' within the team.
• Hold team meetings on a regular basis to communicate targets, aims and objectives, standards required, company and catering partner information.
• Working with global brand ambassadors to keep up to date with local & global JW bar/food trends.
• Working with and maintaining a positive relationship with our catering company to ensure exceptional food offering and service at JWPS.

To be successful in this role you will need:

• Minimum of three years management experience within a hospitality environment.
• Experience of working within a high-end or five-star establishment.
• Relevant hospitality or business qualification.
• Experience with implementing food safety and hygiene regulations.
• Have a proven track record of hitting world-class standards within customer service, delivery of targets and KPI's.
• Have a proven track record of leading a successful team to achieve maximum performance.
• Administration and rostering skills and the ability to operate computer packages and EPOS systems.
• A successful record of creating & developing profitable F&B menus.
• Expertise knowledge of all aspects of F&B management.
• Expert knowledge of local and international food and beverage trends and promotions.
• Proven track record of working at pace, responding to sales performance, handling multiple priorities and consistently delivering against challenging budgets.
• Indepth knowledge of alcohol licensing laws across the F&B industry.
• A second language would be desirable.
• The role will require shift and weekend work.
• Valid driving license.

Working with Us

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

• We offer a highly competitive rewards and benefits package including:Contemporary work life balance policies and wellbeing activities
• Subsidized gym membership
• Contributary pension scheme
• Annual bonus and merit increase (dependent on performance)
• Share options

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.

We believe the most diverse and inclusive culture makes for a better business and a better world.

We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base.

Around the world we have a number of inclusive Business and Employee Resource Groups known as BRGs and ERGs. These influential groups, made up of our people, represent variousviewpoints, experiences andcommunities who generate thought-provokingworkto enhance ourbusiness and workplace, creating a sense of belonging and opportunities for all.

Join us, and you'll be part of an organisation that embraces diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of - and help build - an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. And you'll help us champion inclusion and diversity across our entire business: with our employees, our suppliers, across our brands, and within the communities in which we operate.

About Us

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands.

Join us and you'll collaborate, explore, and innovate. Challenge and be challenged. Together with passionate people from all over the world, you'll build brands consumers love.

We value each other and celebrate different perspectives. In our inclusive culture, you'll have the backing you need to test new ideas and learn from them. Harness your passion and desire to grow as you make your mark. Let's unlock a brighter, more exciting future together.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. To achieve this, we need the world's very best people. We're looking for people with curiosity, creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.

Feel inspired? Then this may be the opportunity for you.]]>