Assistant Conference and Banqueting Manager

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Aim of the role

To manage the Conference and Banqueting operations, take responsibility for allocated areas in Conference & Banqueting and maximise customer satisfaction through, following planned request as described by events Road sheet, anticipating extra guest requests, responding to special requests positively.

Responsibilities:

• To be confident and demonstrate high levels of Leadership, maturity and professionalism at all times.
• To take ownership and follow and complete any instructions given to you by the senior Management.
• To take ownership showing passion; ensure that food & Beverage will be served by Hotel Standards and in the required time according to the Event road sheet.
• To effectively manage your time and productivity whilst at work.
• To take pride and ensure that appropriate mise-en-place is prepared according to the event road sheet.
• To be confident in setting up conference room, as instructed by events road sheet, thus meeting guests expectations.
• To ensure that all conference suites are presentable, and in optimal condition
• To have pride in achieving and keeping a high standard of personal hygiene and appearance.
• To attend briefings and departmental meetings.
• Act in accordance with fire, health and safety regulations and follow the correct procedures when the situation arises.
• To show flexibility and understanding teamwork, whilst carrying out additional tasks as instructed and by reasonable request from the leadership team.
• All staff should be confident in understanding and executing the company's policies and procedures with respect to privacy, confidentiality and data protection.
• Adhere to all policies and procedures as outlined by the hotel.