AI Governance Support Analyst
Description
AXA UK is seeking a dedicated Operational Resilience Manager to ensure the continued robustness and preparedness of our Retail and Commercial insurance operations. You'll be responsible for maintaining and updating operational resilience maps and playbooks, coordinating crisis management and stress testing exercises, and engaging with key stakeholders across the organisation. While you will not own these items outright, your role is crucial in ensuring they remain current, aligned with operational risks, and reflective of our evolving processes. Your expertise will help embed resilience into daily operations, promoting best practices and a proactive approach to risk management.
This is an exciting opportunity for a strategic thinker with strong stakeholder engagement skills and a passion for operational excellence. You'll play a key part in fostering a resilient organisation capable of responding effectively to disruptions, safeguarding our customers' interests, and supporting continuous business growth. If you thrive in a collaborative environment and are committed to embedding resilience into everyday practices, we invite you to join AXA UK and make a tangible difference in our operational security and customer service excellence.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
What you'll be doing:
• Lead the creation, implementation, and ongoing maintenance of IBS Playbooks, ensuring full rollout by H1 2026 and continuous updates to keep them current and effective for incident response and recovery.
• Assist Important Business Service (IBS) owners and delegates in maintaining accurate, up-to-date operational resilience maps and playbooks, ensuring alignment with operational processes and risks.
• Collaborate with relevant teams to review and refresh ITols, confirming refresh cycles and coordinating updates to maintain tool relevance and effectiveness.
• Oversee day-to-day resilience activities within Retail and Commercial insurance functions, ensuring compliance with local and global resilience frameworks.
• Lead and coordinate crisis management exercises, stress testing, and scenario planning across Retail and Commercial teams, working with wider AXA functions to validate strategies and identify improvement opportunities.
• Manage relationships with key stakeholders across UK&I, Retail & Commercial, including operational teams, senior management, and IBS owners in ExCom, ensuring alignment with AXA resilience policies.
• Support governance adherence by overseeing the annual Self-Assessment process, providing regular updates on resilience status, gaps, and initiatives within established governance structures.
• Promote resilience awareness through training programs and initiatives, fostering a resilient culture across Retail & Commercial teams.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.
What you'll bring:
• Demonstrate strong stakeholder and relationship management skills, with the ability to engage and influence senior managers and diverse groups effectively.
• Possess excellent facilitation, presentation, communication, coaching, negotiation, and influencing capabilities to drive key initiatives.
• Build consensus among stakeholders through empathetic communication and active listening, fostering collaborative decision-making.
• Bring strong experience in governance, risk, and compliance within insurance or financial services, including FCA, GDPR, and MIB regulations.
• Develop and implement strategic plans aligned with the organisation's goals, driving delivery through effective project, people management, and communication techniques.
• Exhibit strong decision-making skills, advocating for cross-functional collaboration and making informed choices with full understanding of their impacts.
• Possess the ability to dissect complex operating areas, designing technical solutions that meet business needs and industry standards.
• Maintain a control-oriented mindset, with proven competence in navigating and adhering to industry regulations, supported by data analysis skills to inform strategic decisions.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
• Competitive annual salary from £46,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts
To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to martin.eels@axa-uk.co.uk.
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Who we are:
AXA Retail helps people live the life they love, knowing we've got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We're a dynamic team of experts completely committed to making sure our customers 'get back to the good stuff' when the unexpected happens.