IT Account Manager

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Account Manager - Remote/Hybrid with unlimited paid holiday!

About Infinity

Infinity Group are forward-thinking Microsoft Cloud Solution Partner. We provide award-winning IT Managed Support, Networking solutions, and Digital Transformation, and deliver cutting-edge Dynamics 365 solutions to our UK-wide client base.

What is it like working at Infinity?

We understand the importance of work-life balance and flexible working, so our Sales team offers fully remote positions with occasional trips to the office or a Hybrid in the Kent head office.

We are a close-knit team with a thirst for learning, who love autonomy and want to help our clients solve their business problems by thinking outside the box.

Why is this Inside Account Manager position a great opportunity?

This role will be responsible for all account management and sales activities for a portfolio of high value clients whilst maximising sales profitability, growth and account penetration, effectively selling our core product range. Building client relationships and maintaining excellent communication with all clients and colleagues, is a priority indicator of success.

What skills and working characteristics should this person have?

• At least 1 years Account Management experience within the IT Sector, Microsoft partner or another SAAS provider
• Business applications (finance or ERP systems) experience is highly desirable
• Experience delivering excellent service to customer including putting together and delivering account plan, service reviews from a sales perspective
• Experience working to targets and KPI's
• Knowledge of Dynamics 365 (Microsoft 365 and other Microsoft products an advantage)
• Understanding and appreciation of sales methodologies
• Knowledge and appreciation of CRM and ERP systems
• Adept in Microsoft Office suite
• Effective communication across cross-functional teams and diverse client stakeholders
• Excellent customer service skills.
• Smart and presentable.
• Ability to work well under pressure and prioritise workload.
• Excellent attention to detail, quality, and accuracy.
• Ability to work as part of a team.

As an Inside Account Manager, you'll be responsible for:

• Meeting sales quotas by growing accounts.
• Establishing and maintaining good relationships with all clients.
• Continually identifying areas of potential growth by understanding client's business focus.
• Ensuring pipeline is kept up to date and accurate sales forecasts are maintained.
• Identifying and resolving any client concerns.
• Taking leadership of all quotes, proposals, and plans striving to exceed client expectations.
• Ensuring timely conversations about contract and subscription renewals.
• Keeping up to date with the latest developments to Dynamics 365 and the wider eco-system to be able to position these as opportunities to clients

£40,000 - £45,000 a year

Like the rest of the Infinity team, you'll benefit from:

• The opportunity to work for one of the leading Microsoft Dynamics partners in the UK.

• Work in a great culture, highly ambitious, collaborative, humble and we pride ourselves in making others look cool be it our colleagues or clients.

• Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working.

• A newly renovated office with a break-out area, decent coffee, and a pool table.

• Weekly company events (Think Bigger Friday with Drinks) and quarterly social events with your teams and company-wide affairs including our very own 'Illuminate' Annual Awards Gala, Christmas Party, and summer fun. These are not obligatory but there are very few of us who don't want to be part of the fun and we include your partners too.

What are the next steps?

• Apply with your current resume or link to your LinkedIn profile directly on our careers page - https://www.infinitygroup.co.uk/careers/

• Have a quick call with Dom or Keiran (our internal recruiters), to go over the position in more detail and answer any questions you have.

• 1st stage interview, usually via Teams.

• 2nd / final stage ideally in person as we like to meet everyone in person and show you around our amazing office.