Account Manager (B2C)

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Account Manager (B2C)
Job Type: Full-time, Office-Based, Monday to Friday, between 8:45 AM - 5:15 PM
Location: Acton, West London
Salary: £27,000 - £30,000 p.a. base salary depending on experience
Bonus: Quarterly bonus (capped at 10% of annual base salary)

About Us
WeFlex is at the forefront of the electric vehicle revolution, committed to making electric vehicles accessible, starting with the ride-hailing market (e.g., Uber and Bolt). We provide ride-hailing drivers with finance to purchase a variety of electric vehicles, from affordable MGs to luxury Mercedes and Teslas. With rapid growth (60% YOY) and profitability for the last two years, our fleet and customer base are expanding, with just under 2,000 customers driving cars in our fleet and plans to double this within the next year. We are a close-knit team of just over 50 dedicated to decarbonising the world, starting with the taxi industry. We are seeking a dedicated and results-oriented Account Manager (B2C) to join us in this exciting growth stage of our business and help us continue offering a world-class customer experience.

Job Overview
As an Account Manager at WeFlex, you will be the primary point of contact for our B2C (Business to Consumer) customers. Your role will focus on building and maintaining strong relationships to ensure our customers achieve their goals and maximize the value of our services. You will work closely with customers to address their needs, resolve issues, and provide guidance on their vehicle choices.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with customers, acting as a trusted advisor to help them achieve their objectives.
• Proactively identify opportunities for customers to enhance their experience and drive utilization of our services.
• Quickly and effectively address any challenges or issues that arise, collaborating closely with Sales, Payments, and Support teams to ensure seamless service delivery.
• Assist customers with inquiries related to their vehicles, providing support through various channels, including phone, email, and in-person meetings.
• Foster strong relationships with our customers, ensuring they feel valued and supported throughout their leasing period.
• Guide new customers through the onboarding process, ensuring they understand how our services work and feel confident in their decisions.
• Organise and host regular "WeHelp" events for both new and existing customers at the office.
• Conduct regular check-ins with customers to ensure their satisfaction and offer any additional support they may need.
• Gather customer feedback and share insights with the team to drive continuous improvement in our services.
• Understand the reasons behind customer dissatisfaction and develop effective strategies for retention and success.
• Fulfil any other ad-hoc account management tasks as required.

Requirements

We are looking for a candidate with:

• Bubbly, charismatic & friendly personality
• You must have at least 1 year of experience in Business Development Management, Account Management, Customer Success Management or Team Management.
• Problem-Solving Skills! Be ready to tackle any issues that come up and find the best solutions for our customers.
• Resilience: The ability to stay positive and professional, even when things get tough.
• Excellent organisation and interpersonal skill.

Nice-to-have skills/knowledge:

• Knowledge of electric vehicles and the ride-hailing industry
• Previous business development management or customer success management expeirence.

Benefits

• Cycle to Work Scheme: Save on commuting costs while promoting a healthier lifestyle.
• Medical Care: Access to private medical insurance for your health and well-being.
• Employee Assistance Programmes: Confidential support services for personal and professional challenges, including counseling and advice.
• Quarterly Bonuses: Performance-based bonuses to reward your contributions.
• Career Development: Opportunities for professional growth and advancement within the company.
• Close-Knit Team Environment: Join a passionate team dedicated to making a difference in the electric vehicle market.