Clinical Support Manager

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Job summary

An exciting opportunity has arisen to work within the Orthopaedic and Dermatology management team.

You will be responsible for the management of admin teams across Orthopaedics and Dermatology, providing a patient-focused administration service to deliver outpatient functions, as well as managing National Quality indicators, for example, 18 weeks Referral to Treatment (RTT) and suspected cancer Two Week Rule (TWR) targets. You will evaluate, develop, and implement processes, pathways, and systems to ensure a quality service is provided for patients, and will be responsible for admin budgets across Orthopaedics and Dermatology. You will provide business / operational management in relation to administrate functions and outpatient services.

You will have the ability to analyse capacity and demand across the administration teams and outpatient services. You will have knowledge of clinical / information governance and will be involved responding to datix and complaints. Finally, you will provide cover for the Senior Performance Manager and represent the Specialty Business Manager in times of absence as and when required.

Main duties of the job

• Actively supports the 18 week processes across the Speciality Business Unit.
• Monitor capacity and demand and initiate process for additional activity to meet demand.
• Be responsible for the appointing of cancer 2 week wait patients, liaising with the clinical teams and administrative staff.
• Assist in the recording and measurement of clinical activity so that it can be costed and reflected into business cases.
• Carry out collection of data for audit purposes to identify areas that require pathway improvement.
• Administrative processes for the patient's RTT pathway meet the quality standards required both nationally and within the Clinical Business Unit are adhered to

About us

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Job description

Job responsibilities

• Supervisory experience within a team
• Experience in a range of work procedures pertaining to Speciality Business Unit administration including electronic patient record, patient administration systems, patient tracking lists, performance, management of waiting list, EWTD etc.
• Knowledge of NHS policies and National targets including cancer 2 week rules and 31/62 day rules, inpatient and outpatients targets, 18 week target.
• Experience of working in a dynamic environment with changing priorities and challenging deadlines
• Working knowledge of the Trust current information technology systems

For further details, please kindly refer to the job description which is attached to this advert. Thank you.

Job description
Job responsibilities

• Supervisory experience within a team
• Experience in a range of work procedures pertaining to Speciality Business Unit administration including electronic patient record, patient administration systems, patient tracking lists, performance, management of waiting list, EWTD etc.
• Knowledge of NHS policies and National targets including cancer 2 week rules and 31/62 day rules, inpatient and outpatients targets, 18 week target.
• Experience of working in a dynamic environment with changing priorities and challenging deadlines
• Working knowledge of the Trust current information technology systems

For further details, please kindly refer to the job description which is attached to this advert. Thank you.

Person Specification

Qualifications & Education

Essential

• Educated to degree level or NVQ level 4 or equivalent, together with practical experience.

Knowledge & Experience

Essential

• Significant previous administrative experience within a busy hospital setting.
• Supervisory / line management experience within a team.
• Experience in a range of work procedures pertaining to Speciality Business Unit administration including electronic patient record, patient administration systems, patient tracking lists, performance, management of waiting list, EWTD etc.
• Knowledge of NHS policies and National targets including cancer 2 week rules, outpatients targets, 18 week RTT target.
• Experience of working in a dynamic environment with changing priorities and challenging deadlines.
• Working knowledge of the Trust current information technology systems.

Desirable

• Performance management and use of PTL's for monitoring against access targets.
• Experience of working in Orthopaedics and/or Dermatology.
• Evidence of making changes within a service to improve outcomes

Person Specification
Qualifications & Education

Essential

• Educated to degree level or NVQ level 4 or equivalent, together with practical experience.

Knowledge & Experience

Essential

• Significant previous administrative experience within a busy hospital setting.
• Supervisory / line management experience within a team.
• Experience in a range of work procedures pertaining to Speciality Business Unit administration including electronic patient record, patient administration systems, patient tracking lists, performance, management of waiting list, EWTD etc.
• Knowledge of NHS policies and National targets including cancer 2 week rules, outpatients targets, 18 week RTT target.
• Experience of working in a dynamic environment with changing priorities and challenging deadlines.
• Working knowledge of the Trust current information technology systems.

Desirable

• Performance management and use of PTL's for monitoring against access targets.
• Experience of working in Orthopaedics and/or Dermatology.
• Evidence of making changes within a service to improve outcomes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust
Address

Royal Preston Hospital and Chorley Hospital

Preston and Chorley

PR2 9HT

Employer's website