Zoom Team Manager

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Job Description

Zoom by Ocado is changing the way people shop for groceries. Our mission is to deliver a full shop in under 60 minutes, and our site in Leyton is at the heart of this revolution. We are looking for a dynamic and experienced Team Manager to lead our site operations, inspire our colleagues, and ensure we exceed customer expectations every single time.

As a Team Manager, you will be the driving force behind the daily success of our operation. You will lead and motivate your teams to achieve outstanding results in a time-sensitive environment, championing a culture where people are empowered to do their best work.

What You'll Do

• Motivate, coach, and develop a diverse team of warehouse and delivery colleagues (including agency staff), fostering a positive, inclusive, and high-performing site culture. You will be accountable for employee engagement, training, and succession planning.
• Take ownership of site safety and wellbeing, ensuring all operations adhere to the highest Health & Safety standards. You will be the role model for a "safety-first" mindset.
• Manage the end-to-end site operation, from goods-in to the final mile. You will analyse performance metrics, identify areas for continuous improvement, and implement strategies to boost productivity, quality, and efficiency.
• Ensure your team consistently delivers the world-class service our customers expect. You will maintain impeccable standards of housekeeping, product quality, and food safety.
• Act as a key point of contact, communicating business results and initiatives to your team. You will work closely with the Operations Manager and collaborate with internal support functions like HR, Planning, and Risk Management to achieve site-wide targets.

Skills & Qualifications We're looking for

Essential

• Proven experience managing and leading teams in a fast-paced logistics, warehouse, or production environment.
• A strong understanding of Health & Safety best practices and a commitment to creating a safe workplace.
• Excellent communication and interpersonal skills, with a genuine passion for developing people.
• Experience in performance management, including conducting disciplinary and grievance investigations.
• Strong numeracy skills and the ability to interpret data to drive performance.
• Proficient in using Microsoft Office Suite (or similar) and comfortable with warehouse management systems.

Desirable:

• Experience in a 24/7, productivity-conscious operation.
• A track record of designing or enhancing operational processes.
• IOSH accreditation or a similar Health & Safety qualification.
• Knowledge of food safety standards and compliance.
• Experience working in a start-up or new site set-up environment.
• Demonstrable problem-solving and continuous improvement skills.

About Ocado Logistics:

Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves and get stuck in.

Our people are incredibly diverse and come from all walks of life with different stories and experiences. We are proud that we are a disability-confident employer, we prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for employees with disabilities.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.