Workshop Manager - Manchester Airport

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Overview

As Workshop Manager you will be responsible for the day-to-day management of the maintenance workshop, inspiring the team to drive engineering standards in providing safe, reliable, fit for purpose Ground Support Equipment (GSE) to Swissport's ramp operations.

Responsibilities

Job Responsibilities

• Lead the team in providing daily maintenance operations to consistently high standards.
• Put safety at the forefront of all activities and lead by example.
• Management of all staff, including recruitment, training, coaching, absence, disciplinaries and professional development.
• Drive continuous improvement and quality control measures to fulfil service levels and optimise delivery against KPIs.
• Manage spares inventory and budgetary control which includes ordering of parts, oils and lubricants and consumables.

• Use of the Swissport Fleet Management System to create and complete work orders, raise purchase orders, capture cost and maintain accurate asset information.
• Effective resource and capacity planning to optimise workflow through the maintenance workshop.

• Ensure compliance with Swissport, airport and customer global and local standards and policies.

• Liaison with internal and external customers and suppliers.

• Assist technicians in problem diagnostics and answer technical questions pertaining to GSE and provide trouble-shooting and diagnostic assessment of GSE faults as required.

• Management of post-incident investigations, root cause analysis and remedial action plans.

• Ensure all maintenance documentation is completed consistent with airline, airport, CAA and Swissport requirements.
• Ensure compliance with all airport authority, CAA, airline and Swissport security requirements.
• Other duties as assigned.

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local requirements.

Qualifications

Candidate Requirements

• Five or more years managing engineering maintenance operations, preferably in a workshop environment.
• Good working knowledge of the applicable health and safety regulations for maintenance operations.
• Good leadership skills, able to lead by personal example, to motivate and develop team members.
• Working knowledge of continuous improvement methods such as LEAN 5S/6S principles.
• Effective stakeholder management and the ability to build relationships with both internal and external stakeholders.
• Strong track record of delivering against SLAs and KPIs
• Knowledge of fleet asset maintenance programs, e.g. Maximo/IMS-Fleet Maintenance Pro.
• Strong analytical skills and an inquiring mindset.
• Confident and effective communicator (written and verbal).
• NVQ Level 5 Management or equivalent (desirable).
• Working knowledge of Ground Support Equipment, HGV, plant and forklifts (desirable).
• Experience working in a unionised workshop (desirable).
• Ability to travel when required.
• A full valid UK driving license.