Workplace Services Manager

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• Term type:

  Permanent

• Department:

  Operations

• Location:

  London

The firm

Boodle Hatfield has been providing practical advice to businesses and individuals for 300 years. Our clients come from a wide range of sectors, both in the UK and internationally, and include some of the most well-established owner-managed businesses and property companies as well as fast-growing entrepreneurial enterprises and ultra-high net worth families. Our chief priority is helping our clients achieve their commercial objectives, whatever form their business takes.

Our approach is to become the long-term trusted adviser to leading wealth creators and owners as well as their commercial and investment enterprises. Having a holistic view of our clients' structures and affairs means we can leverage this to provide the most appropriate and commercial advice to them. This approach has enabled us, throughout our 300-year history, to help our clients successfully navigate the continually changing and sometimes challenging markets in which they operate.

With a history like ours, we know we are built to last. But this isn`t the time to rest on our laurels but instead a chance to reflect and build on our heritage. We are merely today`s custodians of the Boodle Hatfield name, and we want to create a legacy that our successors will be just as proud of.

To commemorate our 300 year anniversary, last year we rolled out an extensive programme of activities, each of which sowed the seeds for the future success of others - our local neighbourhoods, the wider legal profession, and of course our valued clients and our own team.

The department

The Workplace Services Manager is responsible for the day-to-day delivery and management, operational excellence, and continuous improvement of all workplace services across the firm, excluding Front of House. This includes mail & logistics, reprographics/print, records management, floor support, health & safety compliance, property services coordination, and management of the offsite transcription/document production contract. The role supports the firm`s strategic objectives and brand standards, ensuring a safe, efficient, and high-quality working environment for staff and partners. The role is expected to carry out the operational processes along with the team coordination responsibilities.

The role reports directly to the Head of Front of House & Workplace Services and works in close partnership with this position to ensure that all workplace services are operationally fit-for-purpose, aligned with the firm`s strategic objectives, proactively lead and continually improved.

Summary of role

Responsibilities

Strategic Leadership & Service Excellence

• Deliver the vision and operational strategy for workplace services, in line with the firm`s objectives and standards.
• Champion a "client-first" approach for internal stakeholders, ensuring all workplace touchpoints deliver outstanding service.
• Drive innovation and continuous improvement in service delivery, leveraging technology and best practice.

Operational Leadership and Management

• Oversee all aspects of workplace services: mailroom, reprographics/print, records management and floor support.
• Work with the Head of Front of House & Workplace Services to support and oversee where needed, all aspects of property services, including but not limited to contracts for cleaning, maintenance, security and minor works.
• Manage the offsite transcription and document production contract, ensuring robust supplier relationships, confidentiality, and service level compliance.
• Maintain oversight of health & safety compliance, including risk assessments, inductions, and emergency procedures, in partnership with the H&S committee and business continuity leads.
• Ensure effective resource planning, team coverage, and service continuity across all sites.
• Support building maintenance projects and coordinate with external contractors and managing agents to minimise disruption.

People Leadership & Development

• Build, inspire, and develop a high-performing, multi-skilled team, fostering a culture of professionalism, collaboration, and continuous learning.
• Oversee recruitment, training, and performance management for all direct reports.
• Provide regular feedback, coaching, and development opportunities.

Financial & Supplier Management

• Support budget management for workplace services, identifying opportunities for cost savings and service enhancements.
• Assist with tendering, benchmarking, and contract negotiations for relevant suppliers.
• Monitor and report on service usage, spend, and performance, using data and analytics to inform decision-making.

Change & Project Management

• Play an active role in workplace transformation projects, including office moves, refurbishments, and implementation of new technologies or service models.
• Support firm-wide initiatives to enhance workplace culture, sustainability, and employee wellbeing.

Collaboration & Stakeholder Engagement

• Work closely with the Head of Front of House & Workplace Services and Director of IT, Property & Facilities to ensure seamless integration of workplace services with IT, property, and facilities strategies.
• Liaise with other business support functions to deliver joined-up solutions and continuous improvement.

Skills and experience

Essential

• Experience in a workplace, facilities, or operational leadership role, ideally within a professional services or legal environment.
• Proven track record of managing in-house teams and outsourced service providers to deliver high-quality, client-focused services.
• Experience managing supplier relationships and contracts, including offsite transcription/document production.
• Strong organisational skills, with the ability to manage multiple priorities and projects in a fast-paced environment.
• Knowledge of health & safety, compliance, and business continuity best practice.
• Excellent interpersonal and communication skills, with the ability to influence at all levels and build strong relationships internally and externally.
• In depth Health & Safety experience and qualification (e.g., IOSH or NEBOSH)

Desirable

• Experience with workplace technology platforms and digital solutions.
• Experience supporting office moves or workplace transformation projects.
• Relevant professional qualifications (e.g., IWFM)

Equal opportunities

Boodle Hatfield is committed to providing equal opportunities in employment through its inclusive and supportive environment. This means that everyone who either applies to or works for the Firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs. We are fully committed to a working environment in which all people can excel.