Workforce Product Support Manager

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Role Summary

As the Workforce Product Support Manager you will work as part of the Workforce Solutions Team to support our key stakeholders in ensuring our systems are fully utilised. You will work closely with your suppliers to test, troubleshoot and problem solve systems issues, as well as support with the development of implementing strategies to increase stakeholder/user satisfaction.

Working as part of the Workforce Solutions Team, you will be a key member in delivering the Workforce Systems & Data Projects Intelligence and System Support in the wider HR digital services.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role:

A key part of the role will be working with users across the Trust to manage the activities relating to product support. The product you will be supporting will be our Electronic Staff Record (ESR) software, which is a critical software solution with a focus on staff record and payroll.

In order to successfully deliver in this role, you will need to be able to develop and sustain key working relationships to understand what our users need and to leverage the system to maximise optimisation. This includes looking at future system releases to test and implement changes and new functionality which supports the reduction of manual processes.

If you're enthusiastic and motivated by helping users, as well as organised and efficient at problem solving, we'd love to hear from you! Feel free to get in touch to find out more about this critical role in our team.

This job description is subject to final consistency checks.

Working Pattern: 30 hours per week, Monday to Friday, working from home/onsite supported.

Interview Date: Thursday 13th February 2025

For further information please contact: Becky Gamblin, Senior Workforce Solutions Product Services Owner on Becky.Gamblin@nhs.net

This is a fixed term contract for 6 months. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Benefits

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available - if the role is something you are interested in, we would love to hear from you.