WIN10017 Wickes Northampton Rhosili Warehouse Operations Manager
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Job Description
Job Title: Operations Manager Grade: M2
Reporting To: Senior Operations Manager Sector: E Fulfilment - Wickes
Location: Wickes Northampton Days of working/ shifts: Variety of Days
Hours core 12:00 to 20:00pm with flexibility to cover 24hour period
Summary and purpose of position:
The role holder will manage the shifts, leading two warehouses across all shifts; to achieve all KPI's in a safety-first operation. They ensure all warehouse operations are efficient, effective and an engaging place to work. Working closely with H&S, Stock & Systems, Facilities, People & Finance
Duties and responsibilities
• Provide leadership, coaching and direction to managers and colleagues in all warehouse areas, making safety a priority
• Ensure all orders are picked accurately, packed adequately and dispatched on time, with the best standards and service levels
• Ensure compliance to procedures in all areas of responsibility
• Ensure that sales and profit targets are achieved together with the effective maintenance of operational standards in accordance with Company policies & procedures
• To act as a catalyst in identifying opportunities to improve business performance through active reviews of current process and procedure
• Lead change within the operation, to further improve profitability and performance of the site • Monitor labour & recruitment, using agency or FT recruitment to ensure headcounts are maintained • Ensure the efficient running of the MHE fleet and ensuring any maintenance issues are resolved • P&L responsibilities and understanding, reportable to senior managers
• Providing support, guidance & performance management of the management team
• Confidently manage external relationships with contractors and visitors on site and maintain key operational and customer service standards at all times
• Responsible for the full 24-hour operation, with requirements to be flexible to visit all shifts on a monthly basis, dealing with any performance or people issues
• Provide KPI / SLA reports to Senior Management team as required, providing insight and recommendations for improvement
• Lead the management team in creating succession plans for all relevant roles
• Actively promote an engaging workplace, ensuring that Our People Promise is fully embedded • Ensure the effective management of absence, sickness & holidays, conduct & performance in line with policies & procedures
• Inspire the team to exceed the customer contractual KPI's & site KPI's
• Administration of team in all appropriate People systems
• To perform any other management function as required by the business
Experience, skills and attributes:
Essential Desirable
• Experience in leading a warehouse management team
• Experience managing P&L
• Flexible across the 7-day working week
• Ability to influence and work with the senior management team
• Enthusiastic approach to work
• Adaptable, Organized, time critical decision maker, strong forward planning skills
• Experience in Continuous Improvement • Coaching skills
• Project experience
• Experience working in a 3PL
• Ability to motivate a diverse team and drive engagement
• Focus on continuous improvement in various areas of work environment
• Active listener who can adjust their communication style to their audience to get buy in from their stakeholders
• Eager to support their team in their personal development journey and promote learning culture
Individuals are expected to model Wincanton's values in all they do:
Excellence Integrity Passion Proactivity Togetherness Trust