Whitespace Account Manager - Broking / Underwriting

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Company Description

The Whitespace platform has been leading the way in data-first since launch in August 2019, leaving outdated analogue document-based trading far behind. Our mission is to support the entire (re)insurance life cycle, making it faster and more efficient. We believe in smoothing the process, not adding layers to it. While data-first and digital trading are the buzz words thrown around in the insurance market, not all platforms can live up to the hype. We know that brokers and underwriters who use Whitespace work faster and smarter.

whitespace.co.uk

Job Description

Summary and Purpose

Whitespace are looking for several experienced Account Managers ideally from the London Specialty/Wholesale insurance market with proven work experience as a Broker / Underwriter or Account Manager.

Responsible for managing existing client relationships to ensure high retention client satisfaction and growth.

This role also includes the development of new customers for Whitespace, converting these to confirmed clients and managing them through the onboarding process including the contracting process and maintaining a strong collaborative relationship once on board. Liaising with colleagues across Whitespace to ensure all the Client's ongoing transactional and strategic needs as they pertain to the Whitespace Platform.

Ensure that all internal account management processes are followed, objectives met, Key Performance Indicators managed, and results shared at appropriate forums.

Main Duties

• Ensure the timely and successful delivery and implementation of the Whitespace Platform within insurance related organisations / new clients
• Manage the client onboarding process including the management of the Whitespace contracting process through DocuSign
• Build and maintain strong long-lasting customer relationships to ensure all client needs are met both short term transactional and longer-term strategic objectives as they pertain to the Whitespace Platform
• Work closely with the Integrations team to ensure maximisation of revenue generation can be fulfilled through additional offered services
• Organise and deliver Whitespace Platform demonstrations to prospective and existing customers
• Attend, run or assist at customer training demonstrations with other Account Managers
• Operate as the first point of contact for non-technical matters specific to your accounts
• Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders at relevant meetings
• Record all work using the company's preferred CRM and DMS system
• Provide support to the Chief Platform Officer and Chief Commercial Officer as required
• Undertake full account reviews and analysis using preferred company reporting tools
• Regularly update the CRM system with latest revenue projections to support internal revenue forecasting process
• Successfully manage the end-to-end onboarding process for all new customers
• Work closely with the Support team to ensure escalated customer tickets and queries are handled quickly and effectively
• Willingness to work flexible hours at times, based on needs

Qualifications

Experience Required

• Experience in a London specialty/wholesale insurance market
• Proven work experience as a Broker / Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant Sales role within Insurance
• Delivering client-focussed solutions to customer needs
• Experience of using Whitespace would be a plus

Knowledge / Skills / Attributes required

• Strong verbal and written communication skills
• Excellent listening, negotiating and presentation skills
• Understanding of stakeholder management
• Intermediate understanding of the risk placement process between brokers and carriers
• Solid experience with CRM software and MS Office
• Understanding of insurance acronyms and terminology
• Broad understanding of the London Insurance Market
• Entry level understanding of the global Insurance Industry
• An interest in technological advances in Insurtech
• Willingness to learn and be agile in a fast-paced environment
• Ability to operate collaboratively with colleagues is essential
• Ability to listen and retain new information quickly to disseminate to relevant internal stakeholders

Education / Training / Qualifications required

• Chartered Insurance Institute (CII) desired but not essential
• Maths and English GCSEs at grade C or above

Additional Information

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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