Wellness Specialist

Job Description

Do you have a passion for wellness and making a difference?

If you enjoy connecting with people, building trust naturally, and helping them find exactly what they need, this could be the role for you. As a Wellness Specialist, you'll combine expert product knowledge with customer service skills to drive sales and make a real impact on customer wellbeing.

You'll be on the shop floor, creating personalised experiences, sharing expert advice, and helping customers discover solutions that really work for them - all while supporting sales through genuine, feel-good service. You'll receive full training giving you the skills to thrive.

Whether customers are seeking information, guidance, or ways to boost their wellness routines, you'll play a vital role in helping them feel healthier, happier, and more confident in their choices.

About the role

• Reporting to the Assistant Manager, you'll support all wellness brands, giving expert, unbiased advice to ensure customers get the best experience every time.
• This is an interactive, people-focused role - you'll use your sales and communication skills every day to connect with customers and support their wellness needs
• You will keep up-to-date with all the various new wellness lines and promotions within store, so that you can always provide customers with the most up-to-date information.
• This is a sales-based role, but it's all about team success-no competitive, performance-based commission here.
• You'll have access to expert hands-on training with premium wellness brands in store, plus a comprehensive learning programme
• Be a role model for the 'customer-led' attitude. The customer is everything to you, and you'll create a culture where everyone is friendly and passionate about doing the right thing for them.
• We're proud of our stores, so you will always keep the shelves looking their best. You will take pride in ensuring they are well stocked, cleaned and tidied throughout the day.

What you'll need to have

These are the essential skills or experience needed to succeed in this role.

• A warm, approachable manner and confident to start conversations with customers
• Able to put customers at ease so they feel comfortable to share their wellbeing needs which may be sensitive.
• Self-motivated, sales-driven and focused on delivering a great customer experience
• Proactive in your approach to learning about new products and service and love to learn and keep up to date with the latest skincare, wellbeing and beauty trends
• A team player that loves to contribute to the team and store's success
• Digitally savvy and comfortable embracing technology and the omni-channel offering

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria:

• Previous experience working with customers
• Experience using skincare, beauty and wellness products on customers

Our benefits

• Pension membership (PRSA)
• Partial paid maternity leave
• Discretionary annual bonus
• Generous employee discounts
• Flexible benefits scheme
• We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/ireland Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If your application is successful, you'll be invited to an in-store interview in the next 14 days.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check prior to starting with us, this may include Garda vetting and/or professional registration/membership checks.