Welcome Desk Manager

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Job Description

W London - why where else?

Are you passionate about hospitality? Do you love working in a fun lifestyle Luxury Brand? Do you love helping colleagues achieve the best? Are you looking for your next step in Marriott or joining the Global Hotel group that is Marriott? Then this could be for you.

What are we looking for in a Welcome Desk Manager?

Previous leadership experience in hospitality, confidence in leading a team, Experience with dealing with managers of other departments, happy to assist fellow talent and guests alike with any support needed, is prepared to work weekends and night shifts due to shift pattern.

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience within hospitality in a leadership role.

License or Certification: NONE

What's in it for you?

• Competitive salary and benefits including pension and life assurance.
• 20 days of holiday excluding public holidays (increase to 27 days with length of service)
• Laundry services & dry cleaning for uniform.
• Colleague restaurant.
• Apprenticeship/Placement opportunities.
• Extensive learning and Training Opportunities.
• Experience a complementary stay after successful completion of probation at W London.
• Employee assistance program.
• Cycle to work scheme.
• The largest Hospitality Company Travel discount scheme on the Globe - Travel the world with Marriott.
• 20% Discount in all F&B outlets within Marriott Properties.
• 30% discount at our Spa.
• Access to our service charge scheme.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.