Welcome Desk Manager

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Job Description

W Edinburgh is hiring Welcome Desk Managers (Duty Managers) to join the team! We invite you to play an integral part in bringing to life this unique project.

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels' work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

ABOUT THE BRAND

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We're here to open doors and open minds. With us, there's always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.

ABOUT THE ROLE

Reporting to the Welcome Office Manager, as Welcome Desk Manager you will play a key role in managing the daily operation of the Welcome Desk (Reception) and Whatever/Whenever (Switchboard) teams. We are looking for someone who is full of energy, a people-person and passionate!

As Welcome Desk Manager, key aspects of your role will include:

• Act as a role model in how to interact with guests and others
• Train your team to become experts in their role
• Empower your team to resolve guest issues, assisting where required
• Ensure your team are meeting all quality-related standards
• Consistently communicate the department's goals to all team members
• Communicate and coordinate between Style (Housekeeping), Welcome Office and Engineering to ensure any guest or maintenance issues are logged and resolved
• Maximise revenue performance on a daily basis
• Ensure compliance with all Health and Safety protocols
• Develop teamwork throughout your team as it grows
• Be a W brand ambassador, ensuring the brand's voice is present in your interactions with guests and talent

Our ideal Welcome Desk Manager is someone who has:

• Strong organization and multi-tasking skills
• Confidence interacting with guests
• Problem resolution skills
• Good communication skills - both written and verbal English
• Previous experience working in five star, luxury/lifestyle hotels
• A positive mindset
• A genuine passion for working in hospitality

In return for your hard work, we give you:

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Bonus plan
• Enhanced holiday entitlement - starting at 31 days (including bank holidays) and increasing with length of service
• Company pension scheme
• Private medical insurance
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family

ABOUT THE PROPERTY

W Edinburgh will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon - reflecting the city's festival spirit - this 12-storey structure will be the centerpiece of Nuveen Real Estate's Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.

This W hotel aims to help redefine the city's hospitality landscape. Accordingly, it'll fuse the brand's signature amenities with modern design and W Happenings, highlighting what's new in design, fashion, music and culture.

The new W hotel will accommodate guests across 244 stylish guestrooms, including 45 suites. While staying here, guests will benefit from the brand's signature Whatever / Whenever service philosophy.

A real highlight of this property will be its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.

If this sounds like the perfect place for you, apply to be a Welcome Desk Manager with us today!

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.