Website Manager (Jules Verne)

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We are looking for a Website Manager to join our team at Jules Verne.

This is a full time opportunity based in Great Suffolk Street, London and offers hybrid working (minimum of 3 days in the office required per week).

This is a newly created role, therefore start date can be immediate for the right candidate.

As our Website Manager, you will be responsible for managing and optimising our website as an Umbraco superuser, blending your technical web development expertise with digital marketing skills. You will focus on enhancing user experience and improving site performance, collaborating closely with our marketing team and more widely with teams across the business and suppliers. Your role will involve troubleshooting technical issues, implementing SEO best practices, and utilising data and analytics to drive continuous improvement. Through effective project management, you will play a crucial role to innovate and streamline the online journey aiming for best-in-category results.

For more information about Jules Verne, please visit: Jules Verne | Small Group Tours Worldwide | Escorted Tours (vjv.com)

JD Jules Verne - Website Manager .pdf

About Jules Verne:

That sense of adventure to discover the world is at the heart of Jules Verne. Established in 1978, our innovative small group escorted tours offer authentic travel with a twist for people who love to see the world. And, with a wealth of knowledge and experience between us, and an ethos of integrity and professionalism, we are proud of our multi-award-winning service and delighted that our many repeat travellers are enjoying it too. Our passion is to create inspirational journeys, touring lands less visited, or adding an extra dimension to well-known destinations; and we put our customers at the heart of everything we do.

What you'll be doing:

• Develop and maintain the Jules Verne website, applying advanced frameworks and best practice to ensure the site offers a best-in-category user experience, to support business growth and user demands.
• Identify and troubleshoot technical issues effectively. Conduct root-cause analysis and implement solutions swiftly to rectify poor experiences and maximise good user experiences.
• Use insights from user behaviour analysis tools to create intuitive and seamless interactions that improve navigation, user satisfaction and ultimately conversion rates.
• Create and manage project roadmaps, set milestones, and track progress. Use project management tools (namely Monday and Zoho) to ensure timely delivery of update deployments.
• Communicate and collaborate with marketing and business stakeholders. Understand their goals, provide technical insights and reporting, and convey recommendations clearly to ensure cohesive and effective strategies.
• Implement SEO best practices for improved search rankings. Conduct regular audits, implement on-page, off-page and technical solutions, and ensure the site adheres to the latest search engine guidelines.
• Analyse website performance data and derive actionable insights. Use analytics tools to monitor performance, identify trends, and make data-driven decisions to enhance site effectiveness.
• Continuously optimise website performance and user engagement. Perform regular CRO assessments and updates to improve accessibility, and overall user satisfaction.
• Liaison with wed development suppliers and project managers
• Close interaction with digital and marketing teams

A friendly note: Along with the responsibilities listed above, there might be times when we'll need your help with a few extra things to keep our company sailing smoothly. Don't worry, any additional tasks will always match your role and level. We're all in this together!

To be successful in this role, you will have:

• Extensive and demonstrable experience of using Umbraco as a superuser
• Proven background in web development, performance optimisation and website analysis tools
• Understanding of analysing online user behaviour and user-centric design principles for a discerning 55+ audience
• Proficiency in a wide range of web analysis tools to derive insights improvement
• Effective project management and task prioritisation skills
• Strong communication and collaboration abilities
• A passion for SEO and a background of briefing media and/or SEO agency
• Strong problem-solving skills with a proactive approach
• Understanding of HTML, CSS and JS would be an advantage
• A background for travel / leisure / hospitality industry would be an advantage

And be:

• A strategic thinker aligned with strong attention to detail
• Passionate about website development and online user experience, and eager to promote Jules Verne Travel's unique tours
• Results-oriented and able to meet and exceed sales and marketing targets
• Creative and innovative, with a flair for developing new ideas and solutions
• Customer-focused and committed to delivering exceptional user experience
• Able to build rapport and trust with a diverse range of customers, partners, and colleagues
• Positive and collaborative, and able to inspire and motivate others to achieve their goals

What you'll get in return:

• Competitive salary and opportunities for growth
• Be part of a dynamic team, shaping unforgettable travel experiences
• Contribute to the success of Jules Verne's unique tours
• Collaborate with a talented leadership team
• A dynamic and supportive working environment
• Access to exciting travel experiences

And the following benefits:

• Hybrid working policy
• 23 days holiday, plus bank holidays (increases with length of service capped at 27)
• Flexi time (including option to bank hours giving an additional 4 days off per year)
• Birthday 'day off'
• 2 volunteer days per year
• Option to 'buy' additional leave
• Holiday concessions for personal trips and discounts for friends & family
• Company matched pension scheme and life assurance
• Free annual travel insurance, which includes winter sports
• Cycle to work scheme
• Octopus EV scheme
• 24-hour access to our Employee Assistance Programme and remote GP service
• Travel season ticket loans
• In-house social and wellbeing team with mental health first aiders and menopause champions
• Bring your dog to work day (Friday's)
• Drinks trolley, 'Thirsty Thursday' and regular social events
• Access to Perkbox (with 50 flexi points per month, wellness, celebration and reward hubs)