Website/Intranet Platform Manager
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Role Title: Website/Internet Platform Manager
Division: Liberty International Insurance
Department: Marketing & Internal Communications
Location: London, Hybrid working
Type (Permanent/FTC/Contract): Permanent
About the Role
The Marketing and Internal Communications Product Owner works with the Marketing and Internal Communications teams, business stakeholders, scrum masters, and external agency delivery teams to identify, scope and deliver on the priorities for the intranet and external B2B websites. This encompasses intranets serving internal audiences across over 20 countries, and 14 country internet sites.
About the Department & Team
The Marketing & Communications teams are an award-winning, diverse group located across five countries. They work across two business units - Liberty International Insurance and Liberty Mutual Reinsurance, and their associated external brands.
Liberty International Insurance is a business unit which represents all of Liberty's commercial, specialty, and personal lines insurance business outside the U.S., Canada, and Bermuda. This business unit trades under two main brands, Liberty Specialty Markets for our international commercial and specialty business and Liberty Insurance for our retail business in Asia Pacific.
Liberty International Insurance has approximately 8,000 employees and revenues of approximately $6.6bn as at 31 December 2023. It comprises four regions: Asia Pacific, Europe; LatAm & US; and London & MENA.
Our Global Reinsurance business, Liberty Mutual Re has over 200 dedicated employees with functional support provided from LII. As at 31 December 2023, it had over $3bn of revenues.
Key Responsibilities
This role reports into the Digital Marketing Lead and is part of the Marketing & Internal Communications team, working closely with our Agile Product Team and external website agency. The Product Owner ensures there is an aligned understanding of how the team can provide the highest value to the customer/employee. The role responsibilities include:
• Support with sprint planning and backlog management for the development team to ensure plans are in line with support key business priorities.
• Work effectively as part of a team clarifying business requirements, removing roadblocks and open issues/questions as quickly and efficiently as possible.
• Support and where required drive Sprint Demonstrations, Retrospectives, and Stand-Ups.
• Work closely with internal stakeholders to define and prioritise workload in line with business priorities.
• Manage and collaborate with the technical teams, internal global marketing and internal communications teams and external website agency to deliver the backlog of changes agreed. Be the first point of contact for those teams.
• Support release activities, providing testing, input on operational, performance, and monitoring requirements.
• Attend daily and weekly stand-ups and project development sessions.
• Troubleshoot and resolve technical issues, bugs, and errors on the websites and intranets, providing technical support to users as needed.
• For external websites: manage content updates, ensuring accuracy, relevance, and consistency across the web pages.
Skills and Experience
• Experience working with web operation and project management technologies such as Atlassian JIRA and Confluence, FIGMA and Content Management System (e.g. Drupal).
• Experience of management of third-party suppliers and development teams.
• Experience of managing complex internal and external websites, ideally within insurance or a financial services industry.
• Experience in Product Management or Project Management.
• Experience working in Agile teams.
• Knowledge of SEO and website/intranet performance tools.
• Strong communication skills.
• An excellent eye for detail and a logical, problem-solving approach
• Strong teamwork, co-ordination, organisation, prioritisation and planning skills.
• Ability to understand strategic needs whilst focusing on the customer/employee
• Good analytical and problem-solving skills.
• Demonstrates initiative, enthusiasm, and the ability to multi-task.
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity, and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating to share our unique perspectives help us make better decisions, deliver innovative solutions, and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us
https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusio...