Senior Operations Manager
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About Us
Here at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people. Our aim is to invest in our workforce through our training academy and implement initiatives that prioritise health and well-being to support our business growth plans.
About the role
Morrison Water Services are currently looking to recruit a Senior Operations Manager to work as part of our Thames Water Capital Delivery Frameworks in South London and Thames Valley. This is a strategic Leadership role, becoming part of the Leadership Team for the Frameworks.
The Senior Operations Manager is responsible for the delivery of water infrastructure projects in South London / Thames Valley from bid through to successful completion. Through a team of industry professionals, you will be responsible for managing resource levels, agreeing and assisting in the development of Target Cost setting, coordinating of design and driving projects through the lifecycle process without compromising on health, safety, environment, wellbeing, quality and wellbeing.
Supporting your team from a technical side you will need good knowledge of water infrastructure projects with a civil engineering capability. Ensuring compliance with Morrison Water Services procedures to deliver world-class health, safety, environment and well-being performance and providing leading customer service and satisfaction. You will also deliver operational objectives to support Thames Water in meeting their Performance Commitments achieving high levels of compliance. Assisting the maximisation of cash collection and margin whilst maintaining an excellent relationship with Thames Water through collaboration.
As the Water Delivery Manager your duties and responsibilities will be:
- Client focussed, maintaining excellent relationships with Thames Water
- Able to manage build and lead a team of professionals to the highest level of performance
- Ensuring compliance with Morrison Water Services procedures to support the delivery of world class health, safety and quality performance
- Ensuring compliance with Morrison Water Services environmental processes and procedures
- Delivery of excellent customer service and achieve above target customer satisfaction scores
- Support Thames Water in the delivery of their performance commitments
- Assist in maximising cash collection and deliver targeted margin
The Key Requirements
- Experienced leader with proven track record in leading a multi-functional team
- Proven ability to deliver against operational targets
- Commercially aware and engaged
- Naturally collaborative, able to build relationships with key client and supply chain contacts
- Experience working with and managing specialist supply chain for effective, efficient delivery.
- Committed to delivering the highest health, safety, environmental and wellbeing standards
- Able to deliver excellent customer service
- Experience in an operational manager role essential
- Experience of working with design houses and able to manage design and multiple interfaces
- Client Management
Qualifications / Training:
- Preferably Degree, HNC or HND qualified in a relevant field for construction, engineering, project management or similar.
- SMSTS
- Institute of Leadership and Management Level 5 or equivalent
- NEBOSH National Certificate (General or Construction)
What's in it for you?
- Matched Pension Scheme
- Company Car or Car allowance
- Salary Sacrifice Car Scheme
- Fuel Card
- Hybrid Working
- Private Health Care and Health care Cash plan
- 25 days' annual leave plus 8 days' bank holiday
- Access to our Employee Assistance Programme
- Life Assurance
- Enhanced Maternity and Paternity policy
- Opportunities to progress in a successful multifaceted company
- Access to My Rewards which provides fantastic reductions on 1000's of purchases including Mobile Phone, Utility bill & top retail brand discounts.
Our Vision
At Morrison Water Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.
This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success.
The Next Step...
So you know, all our applications are reviewed by humans, so if you don't hear back straight away don't panic, we receive a high volume of applications and you will receive an email letting you know where you are in the recruitment process.
#mws
Notes/Brief for Recruitment Team:
About The Company
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.