Warranty Manager
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Company Description
Zurich-based green-tech company Hitachi Zosen Inova (HZI) is a global leader in solutions for energy transition and circular economy including Energy from Waste (EfW) and Renewable Gas (RG), operating as part of the Hitachi Zosen Corporation Group. HZI acts as a project developer, technology supplier and engineering, procurement and construction (EPC) contractor delivering complete turnkey plants and system solutions for thermal and biological waste recovery. Its solutions are based on efficient and environmentally sound technologies, are thoroughly tested, and can be flexibly adapted to customer requirements. HZI's Service Solutions Group combines its own research and development with comprehensive manufacturing and erection capabilities to provide support throughout a plant's entire plant cycle. HZI works for customers ranging from established waste management companies to up-and-coming partners in new markets. Its innovative and reliable solutions have been part of more than 1,600 reference projects worldwide.
Find out more about HZI at www.hz-inova.com.
Job Description
The Warranty Manager will be responsible for;
- Ensuring compliance with HSE requirements
- Is aware of, implements and complies with HSE requirements relevant to the role
- Ensure the contractual guarantee obligation towards the client
- Processing of damage reports from the client and coordination of realization
- Maintaining a constructive and cooperative relationship with the client and represent HZI interests in such a way that the project is economical for HZI
- Reporting the project status and progress to the management on a regular basis
- Coordination of annual maintenance with the clients/partners and internal departments
- Ensuring the flow of information within the organisation and bringing about solutions to problems
- Leading regular client meetings
- Active claim management
- Ensuring exchange of experience (feedback from project) with product managers
- Handover of the project to the service
- Actively identifying and initiating follow-up business
Qualifications
Job-specific qualifications
- Providing technical guidance to people with different tasks within the organisation
- Good process and product knowledge
- Experience in international industrial large-scale plant construction and in dealing with different cultures
- Ability to reason with internal and external contacts
- Can recognise a possible approach based on experience, adapt it to the situation and carry it out
- Has experience in using standardised methods to solve complex problems
- Selects and establishes solutions
- Develops conceptual solutions taking into account operational aspects
- Has extensive experience in dealing with many different suppliers
- Installation, commissioning and operating experience advantageous
- Good business knowledge
- Ability to coordinate and integrate
- Assertiveness, flexibility and resilience
Methodological skills
- Leadership skills
- Negotiation skills
- Good presentation technique
- Good MS-Office skills
- Very good spoken and written English skills
- Good project management skills
Additional Information
- Very competitive salaries with annual performance reviews and bonus awards
- Pension scheme, life insurance and disability insurance
- Private medical insurance for you and your family
- Inclusive, values led culture
- Responsibility and challenge within multi discipline field of activities
- Team-oriented working atmosphere in an international Company
- Tailored learning and development opportunities
- Career path options
For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.