Warehouse Operations - Management - Team Manager

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Team Manager - Warehouse Operations (12 month Fixed Term Contract)

• Salary: £35,000 to £40,000 depending on experience
• Location: Baginton, Coventry, UK
• Working pattern - 4 days on and 4 days off, 8am to 8pm.

About the Role:

Join World of Books Group as a Warehouse Team Manager, where our values guide everything we do. In this key leadership role, you'll oversee the daily operations of our modern, high-volume warehouse, which integrates both automated and manual processes. Reporting to the Operations Manager, you'll lead a team of leaders to achieve exceptional results while fostering a collaborative, fast-moving, and customer-focused environment. Together, we'll deliver results, protect the environment, and put our customers at the heart of our work.

Key Responsibilities:

Team Leadership & Development

• Lead a team of five leaders, promoting a culture of One Team by fostering trust, respect, and open communication.
• Provide ongoing coaching and support to align team efforts with business goals and encourage professional growth.

Operational Performance

• Drive achievement of Key Performance Indicators (KPIs) across receiving, picking, packing, and dispatch functions.
• Embrace our value to Simplify, Move Fast, and Deliver Results by optimizing productivity and minimizing unproductive hours.

Resource Planning & Budget Management

• Plan resources effectively for each shift, using strong commercial acumen to align headcount with operational demands.
• Collaborate with recruitment partners as needed to maintain a well-resourced team.

Customer Satisfaction

• Ensure workflow supports delivery targets, prioritizing the customer experience in line with our commitment to being Customer Obsessed.

Health & Safety Compliance

• Uphold the highest standards of workplace safety, investigating incidents thoroughly and implementing improvements.

Collaboration with the People Team

• Work closely with the People Team to manage timesheets, absences, recruitment, and contract offers, ensuring efficient workflow management.

Maintenance Oversight

• Supervise on-shift engineers to ensure maintenance tasks are completed effectively, supporting smooth operations.

Employee Engagement

• Champion employee engagement by actively addressing team concerns and encouraging a culture of respect and collaboration.

Candidate Requirements:

To succeed in this role, you'll need significant experience leading large teams in a fast-paced warehouse or retail environment. You should have a proven track record in optimizing performance, meeting high standards, and embodying our core values.

Key Skills and Qualifications:

• Leadership Experience: Proven ability to manage large teams and inspire high performance in a dynamic environment.
• Resource Planning Expertise: Skilled in aligning headcount with operational demands and budgetary goals.
• Technical Skills: Proficient in Warehouse Management Systems (WMS) and Microsoft Office tools (Excel, PowerPoint, Word, Outlook).
• Analytical Skills: Strong focus on meeting KPIs and delivering measurable results.
• Health & Safety Knowledge: Understanding of H&S procedures (IOSH Managing Safely or NEBOSH preferred).
• Education: Maths and English at National Level 2 or equivalent.

Why Join Us?

At World of Books Group, you'll join a company driven by its mission and values:

• We are One Team: Collaboration is at the heart of our success.
• We Simplify, Move Fast, and Deliver Results: You'll thrive in a dynamic environment where impact matters.
• We are Customer Obsessed: Your work will directly contribute to exceeding customer expectations.
• We Protect the Environment: Be part of a business that prioritizes sustainability by extending the life of books and reducing waste.

This is your chance to lead a high-performing team, drive meaningful improvements, and grow your career in a fast-paced, purpose-driven organization.

Ready to make an impact? Apply now!

Other details

• Job Family Warehouse Operations
• Pay Type Salary

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