Volunteer Support Officer

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Job Description

• Community Action Suffolk
• Address: Ipswich, Suffolk IP2 0HH
• Salary: £17,394 actual per annum (£28,991 pro rata)
• Hours: 22.5 hours per week
• Contract: Permanent. Required as soon as possible
• Reference: 0404

Community Action Suffolk (CAS) is the county's infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to ensure our sector, and its volunteers are supported, safe and sustainable and that our communities are active and resilient.

Our values of collaborative, enabling, person centred, responsive and trusted are the golden thread which runs through who we are and how we operate, and we aim to make them real every day.

The Volunteer Support Officer (Next Generation) is a new position which will provide additional capacity to drive forward our ambitions to inspire the next generation of volunteers and ensure a diverse range of volunteering opportunities. You will support engagement, work with colleagues to promote Volunteer Suffolk and raise the profile and benefits of volunteering, and support VCFSE organisation with practical advice and support. You should be able to demonstrate relationship building skills, sound communication and marketing skills, and have a can-do attitude.

These roles will suit individuals who have a passion for the VCFSE Sector and who can champion building capacity, efficiency, and sustainability. You will be an excellent communicator at all levels and able to write and speak persuasively to a diverse range of groups. You will need to be driven, pro-active, flexible and resourceful as each role can have a busy and varied workload. You should also be confident working independently as well as having the ability to be a good team player.

Successful candidates will be proactive individuals with a can-do attitude and appetite for learning. We are looking for those who can communicate with a wide range of people with varying degrees of experience.

To find out more

If you are interested in the role and would like to learn more, please email Alice Wade on alice.wade@communityactionsuffolk.org.uk, Deputy Director of Operations and Business Development for an informal conversation.

We are a friendly organisation, committed to promoting a diverse and inclusive culture in all that we do, and welcome applications from individuals of all backgrounds. We aim to create a workplace which is welcoming, fair, and inclusive, where people can be themselves and contribute to our vision and values.

We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or on commencement of post.

We will offer you

You will work within a reputable charity which offers its employees benefits which include:

• blended working where role allows
• flexible working options to support work/life balance
• 33 days (FTE) increasing to a maximum 36 (FTE) annual holiday which includes an allowance for bank holidays
• up to 4% matched pension contribution
• 2 days pro rata volunteering days to support volunteering in Suffolk
• staff discounts scheme for a range of retailers including shopping, holidays, insurance, eating out and health and leisure activities
• a company sick pay scheme
• continued professional development for job related development
• family friendly policies and practices
• a tailored induction.

To find out more and how to apply

For more information and to apply, please visit our website for a copy of our application pack. Alternatively, please email Susan Butler on susan.butler@communityactionsuffolk.org.uk

Completed applications should be emailed to susan.butler@communityactionsuffolk.org.ukor posted to Susan Butler, at Community Action Suffolk, 160 Hadleigh Road, Ipswich, IP2 0HH.

Closing date: 12 pm, 8 October 2025.

Interview date: week commencing 16 October 2025.

About the Team

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