Volunteer Services Officer

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Job Description

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.

This is an exciting opportunity to be an integral part of the launch of a new community companion service and we are recruiting a Volunteer Services Officer for our team based in Brighton and Hove. This is a home working role but will require flexibility to visit and work with local services, GP's, and volunteering services across the area.

Hours: 35 hours per week, Monday - Friday

Contract: until March 2026

The Volunteer Services Officer will support the development and delivery of place-based operational plans, fostering strong relationships with communities and local organisation to enhance volunteer-led services. They will oversee service delivery, including referral management, assessments, and caseload reviews, ensuring services effectively meet community needs. This role involves collaborating with the Talent Acquisition and Onboarding teams to recruit and support volunteers while delivering essential training and development programs.

The officer will ensure adherence to quality assurance standards, maintain accurate service records, and implement evaluation methods to measure service impact. The officer will also optimise resource use and ensure all operational activities are accurately recorded and reported in line with service requirements. Additionally, they will uphold Marie Curie policies, promote safeguarding, and ensure a safe, inclusive environment for clients, volunteers, and staff.

Marie Curie volunteers provide essential support to individuals with terminal illnesses in various settings, including private homes, hospitals, and care facilities.

What we're looking for:

• Previous experience managing volunteers in a health and social care, or a charitable setting
• Evidence of relevant qualifications or training
• Excellent self-organisation
• Competent IT skills
• Previous experience of service delivery and coordination
• Capability to deliver training to small groups (10-15 people)
• A good understanding of how to proactively market services in the local community
• Able to work flexibly to meet the needs of the role. For example, occasional training for volunteers may need to be delivered in the evenings or weekends.
• Respect for Marie Curie's high standards and at all times strive towards maintaining those high standards of service delivery, reputation for quality and reliability

What's in it for you:

• Annual leave allowance 25 days plus 8 public holidays (pro rata)
• Competitive Policy for parental/sick Leave
• Continuous Professional development
• Industry leading training programmes
• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Marie Curie Group Personal Pension Scheme
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with eye care costs
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance - for all employees

To view the job description, please click here:

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.

Advert closes: 24 February 2025

For more information or an informal chat please contact Rachel Gori on Rachel.Gori@mariecurie.org.uk

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via recruitment@mariecurie.org.uk

This role will be subject to receiving an enhanced DBS criminal record check.

We reserve the right to close this vacancy early. Agencies need not apply.

About Us

Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.