Volunteer Services Manager

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Detailed job description and main responsibilities

For more information, please refer to the job description and person specification.

• Manage and co-ordinate the Trust voluntary services team across all hospital sites, setting clear objectives and empowering the team to enhance the volunteers experience through effective implementation of policies and procedures to achieve national volunteering standards.
• Line manages the Voluntary services coordinators, including conducting appraisal and performance reviews. Effectively manage the DBS and NHS ID checking process for Volunteer Services.
• Oversee the successful and timely and safe recruitment and induction of volunteers within the trust, in accordance with agreed policies and good practice.
• Ensure that voluntary services are aligned to all appropriate trust policies and embeds trust values as standards across all volunteer involvement.
• Pro-actively seek new opportunities for volunteer involvement, ensuring that opportunities are supported by the involvement of wider stakeholders and roles are introduced effectively to achieve the desired outcomes and impact.

Person specification

Education/Qualifications

Essential criteria

• Degree level or equivalent experience
• Further relevant training or equivalent experience in a related field

Experience

Essential criteria

• Experience of working with volunteers and understanding of the opportunities and challenges this can bring
• Experience of working in a health or social care or related environment
• Experience of working with a range of people in different settings
• Line management experience

Desirable criteria

• Experience of engaging and involving members of the public in programs or working with Voluntary sector organisations

Skills Abilities/knowledge

Essential criteria

• Confident support and leadership skills
• Excellent communication, negotiation, and networking skills
• Ability to work collaboratively with a range of service users, carers, staff, and other stakeholders
• A commitment to eliminating inequalities for service users and carers and promoting inclusion of protected groups
• Ability to work alone and as part of a wider team
• Ability to prioritise activities to ensure efficient delivery of volunteer work
• Ability to analyse data to inform service improvements
• Ability to identify problems and find solutions that deliver best outcomes for volunteers and students Ability to treat people with dignity and respect
• Ability to promote respect for the value of differences
• Ability to use Microsoft office and other Information management packages

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination - What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Volunteer Services Manager (PDF, 723.6KB)
• Job Feature Form (PDF, 128.6KB)
• Royal Marsden Trust Values (PDF, 715.5KB)
• Workplace Wellbeing and Rewards Guide (PDF, 1.2MB)