Volunteer Services, Data, Impact and Evaluation Manage

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

This role is central to creating an evidence-based culture and embedding evaluation into service development and delivery across South London and Maudsley Trust Volunteer Service. The Maudsley Charity generously funds the new post. The post holder will help shape the future of the Volunteer Service by working with colleagues, volunteers, patients, service users and carers across the Trust and Maudsley Charity, ensuring that impact and evaluation insights drive service improvement and innovation. The post holder will be responsible for embedding an impact measurement framework, which ensures we can evidence our impact and progress against our strategy, and use this evidence to improve and enhance the service we offer and the pathway for volunteers, patients and service users. This is an exciting time to join the SLaM Volunteer Service as it has gone through tremendous growth and change in the past 3 years. With the growing awareness of our work, the role of the Impact and Evaluation Manager is becoming increasingly important in ensuring that we have robust impact data to support our message and to drive data driven decision-making. This role is also unique in the focus as it combines both social and environmental impact measurements. We are looking for someone who will thrive in a fast-growing and rapidly changing service.

Main duties of the job

The post holder will help shape the future of the Volunteer Service by working with colleagues, volunteers, patients, service users and carers across the Trust and Maudsley Charity, ensuring that impact and evaluation insights drive service improvement and innovation. The post holder will be responsible for embedding an impact measurement framework, which ensures we can evidence our impact and progress against our strategy, and use this evidence to improve and enhance the service we offer and the pathway for volunteers, patients and service users. This is an exciting time to join the SLaM Volunteer Service as it has gone through tremendous growth and change in the past 3 years. With the growing awareness of our work, the role of the Impact and Evaluation Manager is becoming increasingly important in ensuring that we have robust impact data to support our message and to drive data driven decision-making. This role is also unique in the focus as it combines both social and environmental impact measurements. We are looking for someone who will thrive in a fast-growing and rapidly changing service.

Working for our organisation

South London and Maudsley NHS Foundation Trust (SLaM) provides the most extensive portfolio of mental health service and substance misuse services for people who are addicted to drugs and/or alcohol in the UK and has a history that dates back to the foundation of the Bethlem Royal Hospital in 1247. It has approximately 4,800 staff and serves a population of 1.1 million in South London. It provides a full range of mental health services to the people of Croydon, Lambeth, Southwark and Lewisham as well as national specialist services. This large NHS Foundation Trust is a leading innovator of care in the community and runs the largest child and adolescent mental health service in the country. With over a 100 sites including 68 inpatient wards distributed across four main hospital sites, SLaM has around 39,000 active outpatients and provides inpatient care for over 5,000 people each year. The Trust has a leading role in devising and evaluating new treatments and SLaM staff play a major role contributing to the education, postgraduate training and clinical experience of students and mental health professionals including doctors, psychologists, nurses and therapists, from around the world. In addition, SLaM has a broad research agenda in mental health, which informs new NHS mental health policies.

Detailed job description and main responsibilities

Please see the Job description attached for full details. The main responsibilities of the post:

• Managing the development, implementation and delivery of evaluations for a range of volunteer projects and the volunteer service for inpatient, community services and managed projects.

• Providing training, where possible, to staff and volunteers in ensuring the integrity of data collection in relations to outcomes.

• To plan and manage focus groups with patients and service users to gain an insight and understanding of how best to reach to people.

• To research and develop tools for measuring Impact in NHS Volunteer Services.

• Oversee the analysis and report writing of core monitoring and evaluation data.

• Able to transform data into compelling and engaging data visualisations.

• Working closely with the Volunteer Service manager and key staff to ensure that impact reporting reflects the ethos of the Maudsley Charity and NHS Trusts.

Person specification

Essential

Essential criteria

• Masters Degree or Equivalent
• Evaluation and Research Experience
• Experience of involvement with mental health services and volunteers

Desirable criteria

• Experience of developing policies
• Involvement in service redesign and development.
• Volunteering

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Data, Impact and Evaluation Manager (PDF, 469.6KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)