Volunteer Placement Supervisor

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Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

The post holder will work as part of the Voluntary Services Team to support the coordination, development and promotion of the voluntary services within Lewisham and Greenwich NHS Trust. The post holder will provide high quality support for the administration and clerical Voluntary Services Team.

The post holder will support the Voluntary Services Lead with the development of voluntary services throughout the Trust and liaise/communicate with stakeholders. The post holder will support the Voluntary Services Lead to ensure all volunteer activity is aligned to the Lewisham and Greenwich NHS Trust Volunteering Policy.

Main duties of the job

Main Tasks, Duties and Responsibilities
• To be responsible for the recruitment and training of volunteers across all areas of the Trust.
• To be responsible of the volunteer recruitment process, working with the Voluntary Services Coordinator on initial enquiries and then leading on interviews, appropriate checks, ensuring specified timescales are met, addressing any problems and escalating where appropriate.
• To work with the Voluntary Services Coordinator in managing the volunteer management system ensuring all records are accurate and compliant in line with Trust policies.
• To support the Voluntary Services Lead in ensuring all processes and documentation are compliant with trust policies.
• Promote positive working relationships internally with staff, Services, and Clinical Managers within the Trust; develop and maintain key working partnerships with a range of external organisations in relation to volunteering.
• Supervise the management of volunteers to include; recruitment, selection, placement, training and supporting volunteer placement across various roles.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Detailed job description and main responsibilities

To be responsible for raising awareness of the volunteer programme in the local community.
• To plan, organise and evaluate recruitment events to raise awareness of volunteering in the wider community ensuring that participation and engagement continues to be accessible, inclusive and reflective of the communities we serve.
• To support the Voluntary Services Lead on marketing of the service including working with key internal stakeholders and KCH charity on rebranding and development of promotional films.
• To understand the gaps in our volunteer pool and develop events and promotional opportunities to engage and recruit volunteers from these groups/communities.
• To work with the Volunteer Relationship Supervisor to build meaningful relationships with schools and colleges promoting the volunteer service to ensure a constant flow of new volunteers.
• To engage with various offline and online channels to promote the volunteering programme liaising with the communications team where appropriate.
• To support the Voluntary Services Lead in updating the intranet, Trust website and volunteer service social media account.
• To develop, manage and maintain relationships with community partners (voluntary sector, schools), growing the number of specialist volunteers that support our patients.

1. To develop and deliver training to all new volunteers.
• To deliver the volunteer training programme reviewing it as appropriate to ensure it's continuing to meet the needs of the Trust.
• To support the Voluntary Service Lead in developing a calendar of events.
• To oversee and manage volunteer recruitment process supporting volunteers through this these when necessary.
• To continually review training needs with staff and volunteers, identifying gaps in understanding and knowledge and developing sessions to meet this need.

2. To support volunteer service manager in attainment of KPIs for the service
• To be held accountable for the delivery of own KPIs, ensuring KPI tracker is updated regularly to demonstrate progress.
• To engage collaboratively with team members to support overall KPI attainment of the service.
• To engage collaboratively with team to support continuous improvement of the service working towards ensuring Lewisham and Greenwich NHS Trust is of choice for volunteering
• Any other duties commensurate with the role.

Partnerships Internally:
• Patients, carers and service users.
• Divisional Directors
• General Managers
• Clinical Leads and other consultant and junior medical staff
• Heads of Nursing, Senior Nurses and other nursing staff
• Staff within the Service
• Heads of Departments
• Trust Board, Executive and Management Team

Person specification

Qualifications

Essential criteria

• Educated to first degree level or equivalent

Experience and Knowledge

Essential criteria

• Experience of working and training volunteers
• Strong understanding of working with volunteers, and effective deployment of volunteers in a health care setting.
• Knowledge of volunteering procedures, expectations and best practice
• Experience in delivering excellent supporter/customer service and an understanding of the importance of this.
• Clear vision of how to utilise volunteers in creative ways.
• Experience of working building positive and effective relationships with colleagues at all levels, peers and volunteers
• Experience of interacting with community groups, and patient centred charitable organisations (e.g Age UK, hospices) and an understanding of the challenges faced by such organisations.
• Significant experience of engaging with a wide range of key stakeholders both within and external to an organisation
• Experience of working and supporting services on more than one site

Desirable criteria

• Experience of working with community health or social care services
• Experience of co-ordinating and/or managing events

Skills

Essential criteria

• Excellent communication and interpersonal skills.
• Strong IT skills, database management and report writing
• Able to work under pressure, prioritise tasks and work to deadlines.
• Ability to provide advice and guidance requiring analysis, interpretation and comparison of options
• Strong influencing and negotiation skills
• Effective multidisciplinary team member.
• Presentation skills and the ability to present to a wide range of stakeholders
• Ability to motivate volunteers from a wide range of backgrounds
• Conflict resolution skills and the ability and willingness to offer pastoral support to volunteers
• Highly motivated self-starter, willing and able to act on own initiative, as well as work within a team

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Employer certification / accreditation badges

Documents to download

• JD (PDF, 286.6KB)
• Working at LGT (PDF, 4.2MB)