Volunteer - Patient Feedback - Belfast Hospice

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Job Description

As a Patient Feedback Volunteer, you will play a central role in helping us understand our patients' and carers' experiences, by collecting and recording their feedback through a range of channels.

Your role will include some of, but is not restricted to, the following tasks:

• Meet with patients, families and carers and ask for feedback using iPads, comment cards or speaking to them over the phone
• Record answers and opinions given by patients accurately, as much as possible in their own words
• Collect the data and enter onto a database
• Discuss the results with your line manager
• Meet with your line manager to find out how the service can be improved
• Let patients know how their ideas and opinions are being used to improve services, where appropriate.
• Attend selected hospice meetings, as and when required

For more information or if you have any questions regarding this volunteer role, please contact the Volunteering Operations Centre at volunteering@mariecurie.org.uk

About Us

Every day of your life matters - from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early.