Volunteer and Community Fundraising Assistant

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Detailed job description and main responsibilities

Please see attached full job description for further information and detail.

Supporter care
• Act as the first point of contact, both on the telephone and in person, to supporters contacting the fundraising office, dealing with bereaved and distressed people in a professional manner.
• Work with the Volunteer Services team and the Senior Volunteer and Community Fundraising Executive to identify and recruit volunteers.
• Handle volunteer enquiries, including processing applications, carrying out volunteer interviews and inductions.
• Undertake day to day volunteer administration, including volunteer rotas and logging volunteer hours.
• Support the Charity volunteer stewardship programme, co-ordinating with the Senior Volunteer and Community Fundraising

Person specification

Experience and knowledge

Essential criteria

• Ability to build strong and effective working relationships and manage multiple stakeholders
• Computer literate and competent with Microsoft products

Desirable criteria

• Experience of using databases

Key competencies

Essential criteria

• Excellent communication and interpersonal skills, with the ability to work closely and effectively with staff and volunteers
• Excellent organisation skills and attention to detail
• Proactive approach to problem solving
• Able to work efficiently and effectively on a variety of tasks using own initiative and good judgement, prioritising to meet deadlines

Desirable criteria

• An interest in cancer and health issues, with an understanding of NHS practices and procedures

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination - What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

Documents to download

• JDPS (PDF, 140.3KB)
• Job Features (PDF, 128.6KB)
• Royal Marsden Trust Values (PDF, 715.5KB)
• Workplace Wellbeing and Rewards Guide (PDF, 1.2MB)