Volunteer Administrator (First Steps)

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Company Description

Henshaws is a northern charity supporting people living with sight loss and a range of other disabilities to go beyond expectations. We believe that, wherever they are, everyone has the right to an independent and fulfilling life. Our support, advice and training enables people and their families build skills, develop confidence, help each other and look forward to a more positive future.

Position

Volunteer Role: Administration Volunteer (First Steps Team)

Volunteer Manager: Simon Merrills

Location: Old Trafford

This is a key position supporting the work of our Frist Steps Team in Henshaws main office Washbrook House in Old Trafford.

The role (may) include:

-Answering the phone, taking messages and relaying onto the appropriate team.

-Conducting telephone calls and recording information discussed on the database.

-Printing and sorting outgoing and incoming mail.

-Dealing with incoming emails and referral forms.

-Making referrals to the wider Henshaws serivices

-Making referrals to outside organisations.

-Conducting phone based feedback surveys.

Commitment: Weekly 4 - 10 hours

This role is unpaid, however you will receive reasonable expenses

Requirements

Volunteer profile:

• Organised.

• Experience and knowledge of Microsoft office including word and excel.

• Confident telephone manner.

• A flexible and positive approach.

• Adaptability to the role's requirements.

• Personable when speaking with members of the public, staff, and other volunteers.

• Understanding of and empathy with visually impaired people.

Support you will receive from Henshaws, and your involvement in our organisation includes:

• Regular contact with the manager responsible for the area with which you will volunteer.

• You will gain valuable experience and understanding of the services Henshaws offers.

• You will be part of the work of a highly regarded UK charity.

• We will reimburse reasonable expenses.

• Full training and supervision will be given as appropriate for the volunteering role.

• Volunteers are invited to attend Henshaws events which include other areas of our work.

• We ask all our volunteers to follow Henshaws policies and procedures.

• We will need you to complete documentation relating to the role.

For further details, please contact Simon Merrills

Email: [email protected]

Telephone: Moblie 07970637048 or call Henshaws: 0300 222 5555

To apply for this role please complete our online application form

Other information

Henshaws Society for Blind People aims to employ a diverse workforce and is committed to equality of employment and welcomes applications from all sectors of the community.

Henshaws is committed to safeguarding and promoting the welfare of young people and vulnerable adults. It is a criminal offence for people barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group e.g. vulnerable adults, children or both. An Enhanced DBS with barring and reference checks will be sought from the successful candidate.

Henshaws reserves the right to check social media accounts of all successful applicants. For more information, please contact the HR department on 01423 814510.

Registered Charity No: 221888