Volunteer Admin Assistant MSK

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Detailed job description and main responsibilities

Bexley MSK is a Multidisciplinary service providing care for a wide range of muscle, bone and joint pains and problems for adults in the Bexley locality. We are a large team of Physiotherapists, Podiatrists, Hand Therapists and Pain Psychologists with expert knowledge in how to help people manage painful conditions.

As pain is often a distressing experience, we work closely with our psychologists to support those with long-term pain who have difficulty managing their symptoms.

Volunteers will primarily work to support with a new pilot to improve the collection of sensitive Equality data as part of Oxleas pledge to reduce health inequalities. Volunteer staff will be supported to develop their existing skillset, and this may include both data entry and supporting service users to complete questionnaires. Common tasks can include

• Learning key administrative skills
• Data entry
• Using the patient record system (RiO)
• Entry of sensitive patient data
• Photocopying and scanning
• Supporting patients to complete questionnaires
• Using common software packages such as word and excel

Person specification

Communication

Essential criteria

• Applicant must have excellent communication skills

Skills

Essential criteria

• Applicant must have good administrative skills

knowledge

Essential criteria

• Applicant must have the knowledge of how to keep data private/confidential

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.

If you have declared you are part of the armed forces community, you may be asked to provide evidence during the recruitment process. If you misrepresent this information, your offer may be withdrawn. For Armed Forces specific support, see our webpage: https://oxleas.nhs.uk/armed-forces-community/

Use of Artificial Intelligence (AI)

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

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