Voluntary Services Assistant

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Detailed job description and main responsibilities

Volunteers have had a part to play in healthcare and have been an essential resource in the NHS since it began in 1948. They have made, and continue to make, a unique and valuable contribution to the experience of patients, visitors and staff.

The post holder will support the Volunteer Services Manager (VSM) in positively and effectively delivering a quality Volunteer Service at Medway NHS Foundation Trust to volunteers, patients, carers and staff. The post holder will support development and day to day running of the Volunteer Service as directed.

Person specification

Qualifications

Essential criteria

• 5 GCSEs including Maths and English
• NVQ L2 or equivalent work experience in related subject, eg. customer service, business administration or similar

Knowledge

Essential criteria

• An understanding of the benefits of volunteers in healthcare settings
• An understanding of supporting frail and/or vulnerable patients, including an understanding of dementia and delirium

Experience

Essential criteria

• Dealing with the public / customer service experience
• Ideally some experience of supporting volunteers
• Ideally some experience of working in health, social care or the voluntary sector

Skills

Essential criteria

• Demonstrate effective verbal and written communication skills with a friendly and approachable manner
• Good computer skills including Microsoft Office
• Ability to produce documents and reports to a good standard
• Ability to prioritise workload in order to meet conflicting demands and deadlines

Please note that we do not accept applications via CV or recruitment agencies.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.

We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.

This Local Employment Partnership Employer shares information about new starters with Jobcentre Plus, for statistical purposes only.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the Resourcing Team on 01634 830000.

If you have not heard from us within 21 days of the closing date, please assume that you have not been shortlisted on this occasion.

We wish to stress that no discourtesy is intended in following such a procedure, and you should not let this deter you from future applications.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Voluntary Services Assistant (PDF, 696.3KB)