Voice Services Manager

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Role:

Salary: Band 10, £48,132 - £52,491

Location: Agile, Ponteland Police Station and homeworking

Hours/Contract: 37 hours per week, permanent. This role can include out of hours work as / when required.

Working for #TeamNP

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job - and that's where our 2,000-strong team of police staff and 200 volunteers come in.

As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we'll give you the support, training and time to carve out the career you always wanted.

As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.

Whether you're a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.

Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it's a chance to be part of something that really matters.

Learn about our full benefits package

The role

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Digital Department as a Voice Services Manager.

As a Voice Services Manager you will manage the teams who support the provision of Digital Communications hardware, software, radio services and technical support, to ensure operational availability of communication equipment.

What you'll do

• Assist the End User Services Manager in developing a Communications strategy to support the delivery of effective and efficient communications technology across operational and back office policing services.
• Ensure the effective delivery of and subsequent 2nd and 3rd line support of the department's Communication services, consisting of a 999/101 telephony solution, force wide telephony services, mobile phone services and police radio services required by the force to function effectively and efficiently.
• Manage supplier contracts to ensure effective services are delivered at the agreed service levels and that new or renewal contracts are in place at the appropriate time.
• Take the lead role in the design, specification, procurement, and implementation of appropriately secure and resilient communications systems and services.
• Liaise with the architecture team to develop operational standards and procedures in relation to Communications products and services whilst leading the team to ensure the use of these standards and procedures supports compliance with Service Management guidelines and that the performance of the systems meet Service Level Agreements.
• You will be responsible for the secure storage and management of digital assets, including cryptographic material and sensitive digital information ensuring the integrity and security of our digital operations.

Sound interesting? For further information, and to support your application, please view the job description

What you'll bring

• Current knowledge of telephony systems technology that underpins the delivery of the force's critical 999 and 101 telephony services.
• Demonstrable knowledge of Itil 3 or 4 and the optimisation of IT processes.
• Educated to degree level (or equivalent relevant experience).
• Experience of managing a 2nd line support function ideally in an operational environment.
• Supplier management experience, being able to demonstrate how you have held suppliers to deliver contractually agreed service.
• Experience of using an ITSM tool.
• Experience of managing significant budgets in support of the delivery of effective Digital Policing services.
• Experience of managing and developing technical staff in the delivery of effective Digital Policing services.

We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

Interested to learn more? For further information about the role please contact Jennifer Murray, End User Services Manager by email at Jennifer.murray@northumbria.police.uk

What we offer

• 26 days' leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time - allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Agile working - option to work from home, your team zone, and spaces across the force
• Fantastic market-leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes - local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We've invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.
• Access to gyms in some stations
• Sports & Social Club - join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in local community

Just so you know

Our application form will help us understand how your work, education and life experience has prepared you for the role of a Voice Services Manager with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you're applying for and the values and behaviours that contribute.

The recruitment process will consist of the initial application form followed by a face to face interview. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.

We are proud members of the Business Disability Forum, with whom we collaborate with to improve the lives of disabled employees. We are also a Disability Confident Employer, therefore if you demonstrate that you meet the minimum criteria for this role as stated in the advert, we will progress your application and offer you an interview.

If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter) You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.

If your application is successful, we'll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment

This is a permanent role subject to a six-month probationary period.

If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.