VMU Service Manager

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VMU Service Manager

Reading (Fleet VMU site), Berkshire

£45,000 per annum. Bonus opportunities available.

Monday to Friday, 45 hours per week. Flexibility required.

Your Role

If you are looking to work with the UK's largest Mercedes-Benz commercial vehicle dealership, who has been announced as a Great Place to Work for three years running, look no further!

At Rygor Service Solutions, part of the Rygor Group, we are looking for an experienced and dedicated Fleet VMU Manager, who leads by example and inspires the team around them.

We are looking for a great team member who will create a good working atmosphere, enthuse and motivate their team.

Role Level on the Rygor Career Journey Map: M3, Senior Department Managers

Your role is key to business success. Not only do you spend at least 60% of your time, managing and guiding your team, you also have the responsibility to ensure your department achieves. Your role is all about brilliant communication, a positive outlook and inspiring those around you.

What's it like to be part of Team Rygor?

"Rygor is a great place with equal opportunities for everyone and they are Rewarding, Reliable and Respectful and choosing Rygor to grow your career is something no one can regret."- Patrick, Technician

Day to day, you will be:

• To plan and control your workforce resource availability to meet your customer's fleet demands.
• To manage and control labour costs, including any use of third parties.
• To comply with safety audits and manage working code of practice for contractors.
• Ensuring planning for facilities, bays, machines, tools, diagnosis installations, etc. are carried out correctly, optimal design of workplaces and processes.
• Preparing planning and calculations for investments in workshops, facilities and HR, together with the Rygor management.
• Regularly review prices for workshop services and after prior agreement with Rygor management, adapt them to suit the market.
• Measure and report on daily workshop performance around retail sales, warranty and internal contract.
• WIP management and cash control.
• Employing new staff and carrying out effective induction.
• Managing, coaching and motivating employees, ensuring retention of high-quality team members.
• Defining target agreements with employees and reviewing the level of target achievement.

Skills & Behaviours Required for this Role:

• Qualifications- Qualification - You will need to be level 3 (NVQ or City and Guilds or IMI Qualification) in Vehicle Repair and maintenance. Also, previous experience in a similar role and industry is preferred.

• Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
• Communication- It sounds simple, but communication is at the heart of this role. You need to love being the first point of contact for those in your team and inspiring them through engaging and motivating communication.
• Motivation - To ensure personal and team success, being motivated is essential and is a key part of your role and it is part of being a brilliant team player and inspiring others.
• Time Management- Ability to prioritize and complete tasks within timeframes to meet customer demands and maintain workshop efficiency.

Our Values & Behaviours

We're looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. You can read more about our values and the behaviours on our website.

Rewarding

I am grateful. I am courageous. I am curious.

• Reliable

I am honest. I am attentive. I am trustworthy.

Respectful
I am inclusive. I am resilient. I am kind.

Research shows that some people are less likely to apply for a role unless they are 100% qualified. As long as you are experienced for the role and hold the necessary qualifications, we encourage you to apply, even if you don't feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!

Benefits for you

• Overtime opportunities
• A day off for your Birthday
• 23 days of annual leave per year
• Four times death in service benefit
• Branded uniform and boot allowance.
• Working for an official Great Place to Work™ and UK Best Workplace for three years running!
• Working for a Best UK Workplace for Wellbeing
• Working for a UK Best Workplace for Development.
• Working with our award-winning team - we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards
• Recipients of the Bronze Award under the Armed Forces Covenant.
• Access to 100s of employee perks on Perkbox
• Auto-enrolment pension
• Enhanced Maternity and Paternity pay policies
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)
• Mental Health First Aiders
• Toolbox insurance
• Reward and recognition programmes, including our annual Rygor Group Awards
• Annual appraisals programme and progression opportunities
• Manufacturer training and access to our in-house training hub
• Long service recognition

About Rygor Service Solutions

Rygor Service Solutions is part of the industry-renowned Rygor Group, which also owns Rygor Auto (an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.)

Rygor Service Solutions is our independent fleet workshop division, specialising in full management of commercial vehicle fleets within customers premises, or totally mobile servicing solutions. We look after some of the UK's largest fleets, including Tesco, Ocado, and Brakes. And are committed to keeping them on the road, serving their customers.

Our Group has multiple industry and network awards under our belt and provide exceptional customer service. What's more, we are officially a Great Place to Work™ three years on the run, meaning we really do have a great company culture which embodies our values of Rewarding, Reliable and Respectful.

✅ Hiring Process

1. We shortlist CVs online, so make sure to include information about yourself that makes you stand out.
2. You may received a short screening call with our hiring manager or a member of our people team.
3. Come to site and meet the team, have a tour, and let's have a chat so we can get to know each other better. Your interview will include a chat with the hiring manager and potentially an interview task.
4. If your application is successful, we'll be excited to make you an offer

Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

Support - If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.