Visitor Services Manager
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Visitor Services Manager, Potteric Carr Nature Discovery Centre (NDC)
35 hours per week, working within a five day in seven rota including regular weekend work.
Within the range £31,000 - £35,000 per annum
Yorkshire Wildlife Trust is one of the UK's fastest growing nature conservation organisations and seeks to appoint a Visitor Services Manager at Potteric Carr NDC, Doncaster.
This is a great opportunity for an experienced visitor services, retail or hospitality manager to build an appealing and inspiring generative visitor experience at our Nature Discovery Centre located at Potteric Carr nature reserve near Doncaster. We're looking for an energetic, self-starter to drive forward income generation opportunities across retail, café and commercial activities to achieve ambitious profit for purpose targets and protect Yorkshire's wild places. This is an exciting time to join an already successful organisation, where there is scope to bring your own ideas and experience to achieve future success.
You will establish Potteric Carr Nature Discovery Centre as an exemplar and welcoming visitor destination by demonstrating a commitment to excellent standards of customer care, embedding health and safety practices and underpinning day-to-day operations with robust policies and procedures. By leading and strengthening your team in the management and development of our commercial activities at the NDC, including admissions, retail, catering and hospitality, you will optimise visitor engagement in order to grow support, income and advocacy for Yorkshire Wildlife Trust.
Ideally, you will bring a good foundation of visitor centre/museum or hospitality experience and have proven yourself in a team management role. You must have good financial literacy and be commercially aware with proven knowledge of how to maximise profits and provide a commercially viable range of merchandise, menu choices and private hire packages in a competitive visitor experience environment. Excellent communication skills and an ability to build positive working relationships with a diverse range of colleagues and partners are essential.
How to apply:
Click on the link below to the Yorkshire Wildlife Trust careers page:
Please submit an up-to-date CV and supporting statement. When writing your supporting statement, please refer to the person specification within the job description, and ensure you describe your relevant knowledge, skills and experience relevant to the role. Ideally, your CV and supporting statement should be in an editable format, such as Word, so we can anonymise your documents prior to the short-listing process. Please DO NOT include any personal details (name, address etc) on your supporting statement.
Closing date: 30th January 2025
Interview date: 11th February 2025
Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.
We are committed to creating a Movement that recognises and truly values individual differences and identities. We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want our people to flourish, just like nature.