VISITOR SERVICES DUTY MANAGER

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Summary

Here at Regent's Park Open Air Theatre we are looking for a driven and passionate individual to join our Visitor Services Team as a duty manager for our 2025 season. Working in the Visitor Services and Operations department, you will be managing the box office and front of house operations on a day to day basis in one of London's leading producing

More Details

Please refer to our job pack on our website for a full list of duties but a summary of some of the duties are found below: -

Box Office:

• Overseeing the physical box office during performance
incomings.
• Overseeing the smooth running of the venue and box
office operation, including documentation of staff
training and enforcement of company policies and
procedures relating to the ticketing system.
• Maintaining relationships with the ticket agents to
manage sales and allocations.

Visitor Services:

• Overseeing the Visitor Services Assistants to ensure jobs
are completed in a timely manner, and that attendance,
punctuality and presentation is satisfactory, bringing any
concerns to the attention of the Visitor Services
Management Team.
• Being a highly presentable, visible and accessible
management presence during opening hours and to
represent the company with diplomacy, discretion and
courtesy at all times.

Duty Manager:
• Working on a rota basis with regular evening and
weekend work, acting as the most senior operational
manager; ensuring the safety, comfort and enjoyment of
all members of the public and staff.
• Ensuring compliance with all licensing, fire, security,
safety and other company regulations and policies, in the
event of an emergency, leading the response in line with
company policies and procedures and liaising with the
emergency services as necessary.
• During performances, working alongside the Company
Stage Manager to ensure performance start times are
adhered to, as well as effective audience management
during weather show pauses and delays.